Hospital Liaison

Ravenwood Health; Chardon (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Generous time off

Comprehensive benefits

Mileage reimbursement

401(k) with 4% match

Disability insurance

Clinical supervision

Job summary

Ravenwood Health is seeking a Hospital Liaison in Ohio to support youth transitions from inpatient psychiatric care to community services. You will work closely with hospital social workers and CME staff to coordinate referrals and ensure safe, timely discharge planning.

The role requires building strong hospital partnerships, maintaining up-to-date documentation, and providing ongoing education to hospital partners about CME services and community resources.

Qualifications

• Bachelor or Master’s degree plus 1 year of relevant experience.
• LSW/LPC licensure in the state of Ohio.
• Valid Ohio driver’s license with insurable driving record.
• Ability to pass FBI/BCI background check.

Responsibilities

• Serve as the primary liaison between inpatient psychiatric hospitals and the CME to ensure continuity of care for youth transitioning from higher levels of psychiatric care to community-based services.
• Develop relationships with local hospital systems to support referrals and discharge planning and visit hospital departments at least monthly.
• Designate a direct point-of-contact within hospital social work or discharge planning to bypass general intake or referral processes.
• Maintain presence within inpatient units to monitor admissions, treatment planning, and discharges in real time.
• Coordinate warm handoffs among inpatient, CME, outpatient providers, youth, and families within 72 hours post-discharge window.

Skills

Relationship building

Communication

Organizational skills

Emotional intelligence

Problem solving

Independent work

EHR proficiency

Education

Bachelor or Master’s degree

1 year related experience

Tools

Electronic Health Records

Job description

Ravenwood Health is hiring a Hospital Liaison due to exciting program expansion.

At Ravenwood Health, we are looking for professionals who are READY to learn, grow, and serve with excellence; RELIABLE in their commitment to clients, colleagues, and quality care; and CONNECTED to our mission of building healthier communities through compassion, collaboration, and person-centered support. These qualities reflect the core values that guide our work and define our culture.

Benefits Include

• Competitive Salary: We offer a salary package that reflects your skills, experience, and contributions.
• Generous Time Off: Enjoy 3 weeks of vacation, along with 56 hours sick time, 8 paid holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation.
• Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.
• Financial Security: Take advantage of perks like mileage reimbursement, a flexible spending account, retirement with a 4% company match, and short- and long-term disability insurance. We prioritize your financial health and future stability.
• Supportive Environment: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed.

Key Responsibilities

• Serve as the primary liaison between inpatient psychiatric hospitals and the Care Management Entity (CME) to ensure continuity of care for youth transitioning from higher levels of psychiatric care to community-based services.
• Establish relationships with local hospital systems to better support referrals and discharge planning. Through this relationship development work to visit local hospital departments at minimum once per month to further relationship and streamlining of referrals.
• Designate and sustain a direct point-of-contact within each hospital’s social work or discharge planning department to bypass general intake or referral processes.
• Maintain a consistent physical and/or virtual presence within inpatient psychiatric units to ensure real-time awareness of admissions, treatment planning, and anticipated discharges.
• Develop and maintain collaborative relationships with hospital social workers, discharge planners, nursing staff, psychiatrists, and community providers.
• Participate in psychiatric discharge planning to ensure CME prior to discharge, with emphasis on safe and timely transitions.
• Coordinate warm handoffs among inpatient providers, CME staff, outpatient providers, youth, and families by working diligently to protect the 72-hour post discharge window by monitoring service linkage, medication access, and follow-up appointments.
• Identify barriers to discharge or stabilization and present CME‑aligned solutions to hospital teams.
• Manually enter real‑time admission and discharge data into CME tracking systems when CliniSync notifications are unavailable or delayed.
• Provide education to hospital partners regarding CME services and community-based resources.
• Maintain accurate, timely, and confidential documentation in accordance with Ohio Administrative Code, Medicaid requirements, CME standards, and agency policies.
• Maintain effective communication for all cases assigned with all partners involved through staffing, weekly rounds, or child and family team meetings.
• Assist to track statistics and outcomes related to transition coordination, discharge involvement, and post‑discharge continuity.
• Attend staff meetings, supervision, and required trainings.
• Demonstrate cultural competence and trauma‑informed practice when working with youth, families, and professionals.
• Maintain confidentiality and professionalism in accordance with agency policy.
• Adhere to the organization’s Mission, Vision, and Values.
• Perform all other duties as assigned by Administration.

Knowledge, Skills, and Abilities

• Experience working with youth with serious emotional disturbance, psychiatric conditions, or complex behavioral health needs.
• Demonstrated ability to navigate hospital systems and collaborate with multidisciplinary clinical teams.
• Strong relationship‑building, communication, and organizational skills.
• High emotional intelligence and the ability to build trust with hospital staff working in high‑pressure environments.
• Proactive problem‑solving skills, including the ability to identify system barriers and present practical solutions.
• Ability to work independently while maintaining alignment with CME supervision and team structures.
• Ability to utilize electronic health records, tracking systems, and agency‑issued technology.

Required Education and Experience

• Bachelor or Master’s degree plus 1 year of relevant experience.
• LSW/LPC licensure in the state of Ohio
• Must possess valid Ohio driver's license and a driving record that does not preclude the employee from being covered by Agency liability insurance.
• Must be able to pass an FBI/BCI background check

Preferred Education and Experience

• Experience working within hospital, psychiatric, behavioral health, or care management systems preferred.
• Knowledge of Ohio behavioral health systems, Medicaid services, and community-based resources preferred.

About Ravenwood Health

If you are passionate about making a positive impact, thrive in a supportive and dynamic environment, and value work-life balance, we want to hear from you! Join us in our mission to create meaningful change and build a brighter future together. Ravenwood Health is a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals.

EEO Statement

Ravenwood Health is firmly committed to prohibiting discrimination based on race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.