Emergency Services Coordinator

Ravenwood Health; Chardon (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Generous Time Off

Comprehensive Benefits

Staff Wellness Therapist

401k with company match

Disability insurance

Mileage reimbursement

Flexible spending account

Professional supervision & development

Job summary

Ravenwood Health is seeking an Emergency Services coordinator to lead the ES department, including administrative, clinical, and operational management. You will act as the main contact for the Hospital Access Program and provide supervision, scheduling, consultation, reporting and training while coordinating with the leadership team.

The role emphasizes risk assessment, crisis management, and collaboration with multidisciplinary teams to ensure quality care.

Qualifications

• Requires MSW or counseling degree with current Ohio licensure (LISW/LPCC).
• Minimum of two years of mental health experience.
• Supervisory experience required.

Responsibilities

• Oversee Emergency Services department operations (administrative, clinical, and/or operational).
• Serve as primary liaison for the Hospital Access Program.
• Provide supervision, scheduling, consultation, reporting, and training.

Skills

Excellent written communication

Verbal communication

Risk assessment & de-escalation

Independent prioritization

Education

MSW or Counseling Master’s

Ohio licensure LISW/LPCC

Job description

The Emergency Services (ES) coordinator is responsible for overseeing the Emergency Services department including Administrative, Clinical, and/or Operational management of their program. This position serves as the main point of contact for the Hospital Access Program and includes supervision, scheduling, consultation, reporting and training while working closely with ES staff and the leadership team to ensure coordination of quality care.

Key Responsibilities

• Diagnosis/Assessment, treatment planning, and clinical care of Emergency Services patients
• Providing clinical consultation and risk assessment for crisis management
• Maintaining documentation, program reports, and referrals effectively
• Maintaining and correlating data gathered for outcome measures
• Maintaining program productivity requirements
• Clinical and administrative supervision
• Participation in multi-disciplinary treatment teams and RH committees
• Maintain program operations as needed, i.e. budgets, schedules, trainings, etc.
• Participates in agency and community trainings
• Complete and maintain clinical documentation within agency set timeframes
• Maintain an effective working relationship with professionals in the community and other agencies through verbal and written communication
• Conceptualize mental health, behavioral and substance use disorders in a manner that incorporates knowledge of growth and development in youth and adults.
• Assist client in defining and implementing treatment goals and develop a collaborative treatment plan. Make referrals as clinically indicated.
• Assess and manage risk on an ongoing basis and adjust level of care and recommendations as needed.
• Provide Emergency Services team coverage when needed.

Knowledge, Skills, and Abilities

• Must have excellent written and verbal communication skills.
• Ability to prioritize effectively and work independently.
• Knowledge of risk issues and verbal de-escalation abilities, as well as consultation options.
• Ability to make decisions and mobilize resources quickly and effectively in an emergency
• Demonstrates professionalism with related professionals both inside/outside of the agency

Required Education and Experience

• Master's degree in social work or counseling with current Licensure in the State of Ohio. Current LISW/LPCC
• At least two years of experience working with mental health diagnosis, or in a mental health setting
• Supervisory experience required

Benefits Include

• Competitive Salary: We offer a salary package that reflects your skills, experience, and contributions.
• Generous Time Off: Enjoy 3 weeks of vacation, along with 56 hours sick time, 8 paid holidays, and 4 wellness days per year. We understand the importance of work-life balance and strive to provide ample time for rest and rejuvenation.
• Comprehensive Benefits: Access comprehensive health, life, dental, and vision insurance coverage to safeguard your well-being and provide peace of mind for you and your loved ones.
• Staff Wellness Therapist: We offer comprehensive health and wellness opportunities, including access to a staff wellness therapist, to support our employees' health and mental well-being
• Financial Security: Take advantage of perks like mileage reimbursement, a flexible spending account, a 401k with company match, and short- and long-term disability insurance. We prioritize your financial health and future stability.
• Supportive Environment: Receive clinical supervision and ongoing consultation to enhance your skills and support your professional growth. Our team is dedicated to providing the guidance and resources you need to succeed.

About Ravenwood Health

If you are passionate about making a positive impact, thrive in a supportive and dynamic environment, and value work-life balance, we want to hear from you! Join us in our mission to create meaningful change and build a brighter future together. Ravenwood Health is a private nonprofit and trauma informed agency. We strive to provide a safe and compassionate community and work environment that supports and respects the unique journey of each person's professional goals.

EEO Statement

Ravenwood Health is firmly committed to prohibiting discrimination based on the basis of race, color, sex, age, religion, ancestry, national origin, citizenship, disability, military status, sexual orientation, or genetic information throughout the employment process, from selection through termination. Ravenwood Health expects all employees, vendors, and associates to support the nondiscriminatory policies of Ravenwood Health.