Hospital IT Support Intern — Learn, Resolve, Grow

Intermountain Health; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health in Colorado is seeking an IT intern at Good Samaritan Hospital to support a department by performing assigned tasks and assisting with projects, gaining understanding of the business function. You will learn to deploy, support, maintain and troubleshoot computers and devices under supervision.

The role emphasizes learning, documentation, and collaboration with team members to resolve issues, follow ITIL processes, and contribute to security policies while gaining hands-on

Qualifications

• High School diploma or equivalent required.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Responsibilities

• Under the direction of team members, learn to resolve minor computer issues.
• Adequately documents notes and resolution to issues in ITIL ticketing system.
• Updates support staff regularly on the status of projects, incidents, service requests.
• Responds to messages according to priority schedule; learn to support new and existing systems while keeping abreast of technology changes.
• Under the direction of team members, implements enterprise defined security policies (hardware and software).
• Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
• Gains knowledge of the department's / facility's functions; involved in a variety of projects that support the needs of the department / facility.
• Performs other duties as assigned.

Skills

Basic computer hardware knowledge

Written and verbal communication

Customer service orientation

Priority and task management

Attention to detail

Education

High School Diploma or equivalent

Enrollment in Information Systems or related field

Tools

ITIL ticketing system

Job description

Intermountain Health in Colorado is seeking an IT intern at Good Samaritan Hospital to support a department by performing assigned tasks and assisting with projects, gaining understanding of the business function. You will learn to deploy, support, maintain and troubleshoot computers and devices under supervision.

The role emphasizes learning, documentation, and collaboration with team members to resolve issues, follow ITIL processes, and contribute to security policies while gaining hands-on