Hospital Financial Counselor — Bonus Eligible

Hospital for Behavioral Medicine; Worcester (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) + match

Health insurance

Life insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

On-site cafeteria

Job summary

Hospital for Behavioral Medicine in Worcester, MA is seeking a Financial Counselor to verify insurance benefits, collect co-pays, and set up payment plans for admitted patients. The role coordinates with intake and utilization, supports discharge planning, and helps maximize reimbursement per department protocol.

You will review open self-pay accounts, document activities, and assist with write-offs when appropriate.

Qualifications

• Minimum of 1 year experience in admission processes and collections procedures.
• Working knowledge of managed care; interpretation of insurance coverage plans, co-payments and deductible schedules and payment plans.
• Working knowledge of computers and business software programs (Excel).

Responsibilities

• Verify insurance benefits and coverage for admissions.
• Collect co-pays and deductibles; establish payment plans.
• Prepare admission folders and coordinate with intake/utilization.
• Follow discharge planning to limit non-payment; provide benefit information for next level of care.
• Review and document all collection activities in accounting system; escalate issues when needed.

Skills

Admission processes

Collections procedures

Insurance knowledge

Excel

Education

High school diploma or equivalent

Tools

Excel

Job description

Hospital for Behavioral Medicine in Worcester, MA is seeking a Financial Counselor to verify insurance benefits, collect co-pays, and set up payment plans for admitted patients. The role coordinates with intake and utilization, supports discharge planning, and helps maximize reimbursement per department protocol.

You will review open self-pay accounts, document activities, and assist with write-offs when appropriate.