Financial Counselor

Hospital for Behavioral Medicine; Worcester (MA); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) + match

Health insurance

Life insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

On-site cafeteria

Descripción de la vacante

Hospital for Behavioral Medicine in Worcester, MA is seeking a Financial Counselor to verify insurance benefits, collect co-pays, and set up payment plans for admitted patients. The role coordinates with intake and utilization, supports discharge planning, and helps maximize reimbursement per department protocol.

You will review open self-pay accounts, document activities, and assist with write-offs when appropriate.

Formación

• Minimum of 1 year experience in admission processes and collections procedures.
• Working knowledge of managed care; interpretation of insurance coverage plans, co-payments and deductible schedules and payment plans.
• Working knowledge of computers and business software programs (Excel).

Responsabilidades

• Verify insurance benefits and coverage for admissions.
• Collect co-pays and deductibles; establish payment plans.
• Prepare admission folders and coordinate with intake/utilization.
• Follow discharge planning to limit non-payment; provide benefit information for next level of care.
• Review and document all collection activities in accounting system; escalate issues when needed.

Conocimientos

Admission processes

Collections procedures

Insurance knowledge

Excel

Educación

High school diploma or equivalent

Herramientas

Excel

Descripción del empleo

JOIN OUR TEAM AS A FINANCIAL COUNSELOR!Competitive Pay + Monthly Bonus opportunity!Your Work Matters How will you make a difference?The Financial Counselor is in a free-standing psychiatric hospital offering inpatient and outpatient services to our community. The Financial Counselor is responsible for meeting with our patients and/or guarantors to verify insurance benefits and eligibility of coverage for all admission. Will be responsible for preparing admission folders, collecting co-pays/deductibles from patients, assisting with establishing effective and timely payment plans. Departmental coordination with our intake and utilization departments to ensure current and accurate data is communicated. Will work through discharge planning efforts to limit risk of non-payment, providing ongoing patient benefit information for next level of care, and coordinating finalization of financial arrangements.Provide timely follow-up and accurate collection for all self-pay accounts.Review, investigate, and troubleshoot open accounts in order to maximize reimbursement per department protocol.Make sure all patients are covered for services rendered.Check status of all claims sent to insurance companies per Business Office protocols.Complete documentation of all collection activities in accounting system per departmental protocol.Recommend accounts for contractual, administrative, and charity write-offs to Business Office Manager in a timely manner.Identify and escalate issues to Business Office Manager in a timely manner.Complete a variety of clerical projects as assigned.Adhere to facility, department, corporate and standard policies and procedures.Attend all mandatory facility in-services and staff development activities as scheduled.Adhere to facility standards concerning conduct, dress, attendance and punctuality.Support facility-wide quality/performance improvement goals and objectives.Maintain confidentiality of employee and patient information.Schedule:Sunday - Thursday 10:00am - 6:30pmYour Experience Matters What we’re looking for:Education & Licensure (if applicable): High school graduate, or equivalent preferred.Experience: A minimum of one (1) years’ experience in admission processes and collections procedures, and a working knowledge of managed care; interpretation of insurance coverage plans, co-payments and deductible schedules and payment plans; and a working knowledge of computers and business software programs (Excel) preferred.Additional Skill Requirements: May be required to work occasional overtime and flexible hoursYour Care Matters What we provide for our team:401(k) + matchingHealth insurance100% company-paid life insurance coverage up to 2x your annual salaryVision insuranceDental insurance100% company-paid long term disability insurancePaid time offPaid holidaysCafeteria on site + discounted mealsEmployee engagement eventsEmployee assistance programEmployee recognition programFree parkingWhat sets us apart?Career & training development opportunitiesDynamic and inclusive work environmentEngaged management team dedicated to your successA guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirationsDisclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.Compensation:This is a full-time role and the starting salary for this role is $25.00 - $30.00 per hour. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Financial Counselor!Additional Compensation: Position is eligible for a monthly bonus incentive!Get to know us Outstanding Care, Compassionate People, Unparalleled ServiceDiscover a fulfilling career at Hospital for Behavioral Medicine (HBM)!Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine.To learn more about HBM, visit us at: https://www.hospitalforbehavioralmedicine.com/TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.Individuals Maintaining Positive Attitude and Commitment To ServiceAt Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.