Behavioral Health Patient Financial Counselor

Hartford HealthCare; Windham (CT); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Paid time off

Job summary

Hartford HealthCare's Rushford Center is hiring a Patient Financial Counselor for Behavioral Health Services. You will help patients understand financial obligations, verify insurance, educate benefits, and set up affordable payment plans, ensuring transparency per No Surprise Act.

You will liaise between patients, clinical teams, and billing departments to resolve financial matters efficiently and sensitively.

Qualifications

• High school diploma required.
• Associate's degree in finance, healthcare administration, or related field preferred.
• Five years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health.
• Seven years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred.
• Bilingual is preferred.
• Working knowledge of commercial and government insurance programs (Medicaid, Medicare).
• Strong understanding of HIPAA regulations and confidentiality.
• Excellent interpersonal and communication skills.
• Detail oriented with strong organizational and time management skills.
• Proficient in electronic medical record systems.

Responsibilities

• Verify patient insurance coverage and eligibility for behavioral health services.
• Explain insurance benefits, coverage limitations and out-of-pocket costs to patients and families with clear customer service.
• Assist patients in applying for financial assistance programs and payment plans.
• Conduct financial screenings and assess patients' ability to pay using standardized guidelines.
• Serve as a resource for clinical staff regarding insurance related issues and coverage changes.

Skills

Interpersonal skills

Communication

Bilingual (preferred)

Education

High school diploma

Associate's degree in finance/healthcare administration

Tools

Electronic medical record (EMR) systems

Job description

Hartford HealthCare's Rushford Center is hiring a Patient Financial Counselor for Behavioral Health Services. You will help patients understand financial obligations, verify insurance, educate benefits, and set up affordable payment plans, ensuring transparency per No Surprise Act.

You will liaise between patients, clinical teams, and billing departments to resolve financial matters efficiently and sensitively.