Hospital Emergency Communications Dispatcher

Blanchard-Valley-Health-System; Findlay (OH); On-site; USD 21,000 - 33,000; Full time

Job summary

Blanchard-Valley-Health-System in Findlay, OH seeks a switchboard operator to efficiently manage telephone traffic, relay calls, and activate emergency alert systems. You will monitor alarm signals, dispatch for repairs or emergencies, and provide on-call coverage as needed.

The role requires a high school diploma or GED, strong keyboard accuracy, multitasking, and excellent communication in a high-stress hospital environment. Training over 4–6 weeks on 1st–3rd shifts is provided.

Qualifications

• High school graduate or GED equivalent.
• Accurate keyboard & records maintenance skills.
• Multi-tasking & timely response abilities.
• Minimum of two years’ phone and office experience, preferably in a hospital or similar setting.
• Must be able to move about hospital and between workstations.
• Effective interpersonal skills.
• Must be able to input and retrieve information from computer.
• Must possess effective communication skills as they are the first point of contact for the caller.
• Must possess the ability to work in a high stress environment and exercise proper decision-making skills in pressure situations.
• Requires 4-6 weeks of full time training on 1st, 2nd and 3rd shifts.
• Positive service-oriented interpersonal and communication skills required.
• Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department.

Responsibilities

• Promptly responds, screens, directs traffic to appropriate area in a courteous and efficient manner.
• Monitors all light and sound alarm signals and dispatches appropriate repair or emergency response network.
• Provides on call services as requested.
• Complies with visiting restrictions within patient information guidelines.
• Assists in promoting a safe environment in line with BVHS standards.
• Attends and participates in educational activities, in services, performance/process improvement, accreditation processes, and customer service/satisfaction.
• Turn in departmental documentation within established time frames.

Skills

Phone experience

Multitasking

Interpersonal skills

Data entry

Education

High school diploma or GED

Tools

Computer literacy

Job description

Blanchard-Valley-Health-System in Findlay, OH seeks a switchboard operator to efficiently manage telephone traffic, relay calls, and activate emergency alert systems. You will monitor alarm signals, dispatch for repairs or emergencies, and provide on-call coverage as needed.

The role requires a high school diploma or GED, strong keyboard accuracy, multitasking, and excellent communication in a high-stress hospital environment. Training over 4–6 weeks on 1st–3rd shifts is provided.