Hospital /Customer Service Techanician

Agiliti Health, Inc.; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance options

401K Saving Plan with employer match

Paid Time Off

Tuition Reimbursement

Daily Pay program

Employee Discounts

Wellness programs

Employee Assistance Program

Job summary

Agiliti is seeking a Hospital / Customer Service Technician in Morgantown, WV, to support hospital facilities and district offices. The role involves delivering and pickup of medical equipment, processing and inspecting gear, and maintaining inventory to ensure patient-ready equipment and on-time billing documentation.

Shift: Full Time 11:00AM-7:30PM Sunday-Thursday. You will communicate with clinical staff, uphold safety and quality standards, and participate in continuous improvement of

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with clean record.
• Willingness to work flexible hours including evenings/weekends/holidays.
• Ability to lift up to 75 pounds and stand for long periods.
• Prior hospital experience is helpful.

Responsibilities

• Deliver equipment to patient rooms or standby locations in ready condition.
• Communicate with clinical staff about features and usage of equipment.
• Maintain quality service and meet company metrics.
• Picks up, cleans, and processes equipment for patient use.
• Safely load and deliver medical equipment to customers.
• Retrieve equipment from customer locations and transport to office.
• Educate customers about equipment features during delivery.
• Complete paperwork and data entry for billing and inventory.

Skills

Customer service

Driving license

Basic computer skills

Lifting up to 75 pounds

Hospital experience

Age 21+

Education

High school diploma or equivalent

Job description

Shift:

Full Time 11:00AM-7:30PM Sunday-Thursday

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti

Responsibilities

The Hospital/Customer Service Technician is responsible for management tasks that could take place in both district locations as well as hospital facilities. Responsibilities also include driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. The H/CST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject‑matter experts of customer service.

What You Will Do in This Role

• Delivers equipment to patient rooms or standby locations in patient‑ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
• Provides a quality service, performs to quality standards, and meets both customer and company metrics.
• Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
• Safely load, secure, and deliver medical equipment to customers.
• Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license.
• Must have a safe driving record based on Agiliti policies.
• Have customer service experience.
• Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off‑hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

• health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location: J.W. Ruby Memorial Hospital Additional Locations (if applicable):

Job Title: Hospital / Customer Service Technician

Company: Agiliti

Location City: Morgantown

Location State: West Virginia

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide.