Hospital /Customer Service Techanician

Agiliti Health, Inc.

Evansdale (WV)

On-site

USD 36,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Health insurance options

Dental & Vision plans

Short- and Long-Term Disability

401K Saving Plan with employer match

Paid Time Off

Daily Pay program

Tuition Reimbursement

Wellness programs

Job summary

Agiliti is seeking a Hospital/Customer Service Technician to manage equipment delivery and service across hospital facilities and district locations. You will drive to patient rooms, ensure equipment readiness, and support accurate documentation for billing and regulatory compliance.

This full-time role requires a high school diploma, a valid driver’s license, and willingness to work flexible hours including weekends.

Qualifications

High school diploma or equivalent required.
Valid driver's license with a safe driving record.
Customer service experience and ability to work flexible hours.
Able to lift up to 75 pounds and stand/walk for long periods.

Responsibilities

Delivers equipment to patient rooms or standby locations in patient-ready condition.
Communicates with clinical staff about equipment features and use.
Performs cleaning, inspection, testing, and inventory tasks.
Loads, delivers, and retrieves equipment while following protocols.
Completes paperwork and data entry for billing, inventory, and compliance.

Skills

Customer service

Driving

Communication with clinical staff

Basic computer skills

Physical stamina

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Shift: Full Time 11:00AM-7:30PM Sunday-Thursday

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti

TheHospital/Customer Service Technicianis responsible for management tasks that could take place in both district locations as well as hospital facilities. Responsibilities also include driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. The H/CST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

What You Will Do in This Role

Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
Provides a quality service, performs to quality standards, and meets both customer and company metrics.
Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

Be 21 years of age or older, with a high school diploma or equivalent.
Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
Have customer service experience. Prior work experience in a hospital setting is helpful.
Have basic computer skills.
Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
Be able to lift and/or push up to 75 pounds.
Be able to stand and walk for long periods of time.
Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Aff

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: