Hospital /Customer Service Techanician

Agiliti; Morgantown (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition reimbursement

Daily Pay program

Job summary

Agiliti is seeking a Hospital / Customer Service Technician in Morgantown, WV to manage delivery, pickup, cleaning, testing, and inventory of medical equipment across hospital facilities and district locations. You will drive to healthcare locations, supply patient-ready equipment, and maintain professional relationships with hospital staff.

The role requires a valid driver's license, ability to lift up to 75 pounds, and flexible hours including evenings and weekends.

Qualifications

• Be 21 years of age or older with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver's license.
• Have customer service experience.
• Have basic computer skills.
• Be willing to work flexible hours including evenings, weekends and holidays.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods.

Responsibilities

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Communicates with clinical staff about equipment features and functionality.
• Provides quality service and meets customer and company metrics.
• Picks up, cleans, and processes equipment for patient-ready use following protocols.
• Safely load, secure, and deliver equipment to customers and retrieve it from locations for return to the office.
• Educates and informs customers about equipment features at delivery.
• Complete paperwork and data entry for billing, insurance, and regulatory compliance.

Skills

Customer service

Valid driver’s license

Education

High school diploma or equivalent

Job description

Shift: Full Time 11:00AM-7:30PM Sunday-Thursday

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centres to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti

Who We Are

The Hospital/Customer Service Technician is responsible for management tasks that could take place in both district locations as well as hospital facilities. Responsibilities also include driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. The H/CST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

What You Will Do In This Role

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
• Provides a quality service, performs to quality standards, and meets both customer and company metrics.
• Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
• Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, insurance, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Affirmative Action Policy Statements

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location

J.W. Ruby Memorial Hospital

Additional Locations (if applicable)

Job Title

Hospital / Customer Service Technician

Company

Agiliti

Location City

Morgantown

Location State

West Virginia