Hospital Community Relations Liaison

Westminster Communities of Florida; Winter Park (FL); On-site; USD 30,000 - 44,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Fitness Facility Onsite

Employee Discounts

Employee Café

Vacation Pay

Parking

Career Advancement

Job summary

Westminster Communities of Florida in Winter Park, FL is seeking a part-time Hospital Relations Liaison to support the Nursing/Administration Department. The role conducts clinical assessments for residents, negotiates with managed care, and coordinates between community relations, discharge planners, physicians, and the marketing team to maximize cost effectiveness and care quality.

The position reports to the Health Services Administrator.

Qualifications

• Must be a licensed RN or LPN in the state of Florida; OR possess a degree in a related healthcare field.
• Certification in Case Management or Geriatrics preferred
• Must be CPR Certified
• Experience: Two years in long term care and assisted living, including working knowledge of case management/ clinical work, Medicare /Managed care and Managed Medicaid protocols.

Responsibilities

• Performance of clinical assessments for potential and current Westminster Services health center residents; negotiate for residents who are clients of managed care organizations.
• Liaise between community relations, discharge planners, and physicians; support marketing efforts; maximize cost effectiveness across the continuum of care.
• Monitor resident progress and communicate with the interdisciplinary care team; ensure appropriate level of care through evaluation with residents and families.

Skills

RN/LPN licensure (Florida)

CPR Certification

Case management knowledge

Long-term care experience

Education

Florida nursing license or related healthcare degree

CPR Certification

Job description

Nestled in the heart of beautiful Winter Park, Westminster Winter Park provides a rewarding workplace near charming shops, dining, parks, and cultural attractions, making it an ideal place to grow your career while making a difference in the lives of older adults. We hold Joint Commission accreditation, a nationally recognized standard that reflects our commitment to safe, high-quality care. We are proud to be recognized for excellence in senior care from U.S. News & World Report Best Nursing Homes for Rehab 2026, U.S. News & World Report Best Nursing Homes for Long-Term Care 2026, Newsweek, America’s Best Continuing Care Retirement Communities 2026.

We are currently searching for a Hospital Relations Liaison to work for the Nursing/Administration Department. In this role, the Relations Liaison conduct clinical assessments for potential and current Westminster Services health center residents. Negotiation for residents who are clients of managed care organizations. Liaise between community relations, discharge planners, and physicians. Must support the external Marketing efforts at the community. Maximize cost effectiveness across the entire continuum of care; improve customer satisfaction and enhance quality of care. This position reports to the Health Services Administrator. (HSA).

Schedule: Part Time position | Weekends plus one/two days weekdays

Essential Job Functions

Performance of clinical assessments for potential and current Westminster Services health center residents. Negotiation for residents who are clients of managed care organizations. Liaise between community relations, discharge planners, and Physicians. Must support the Marketing efforts at the community. Maximize cost effectiveness across the entire continuum of care; improve customer satisfaction and enhance quality of care.

• Works as hospital/community relations liaison for referrals from physician, hospitals, insurance-based case manager, or marketing personnel on all potential sub-acute patients, ensures initial and on-going fiscal appropriateness of member admissions in conjunction with Business Office and Director of Nursing.
• The individual exercises independent judgment in determining the appropriateness of resident admissions based on established clinical and financial admission criteria.
• Assists the community with tracking of authorization numbers of residents on Managed Medicaid and other Managed Care Insurance plans.
• Works with community staff to monitor and track resident's progress and communicate relevant information between resident, referrer, family, insurance company, and treatment team, communicates with the interdisciplinary member care team.
• Works with residents, families and other staff as needed to ensure that residents are evaluated for the appropriate level of care.

Essential Qualifications

• Must be a licensed RN or LPN in the state of Florida; OR possess a degree in a related healthcare field.
• Certification in Case Management or Geriatrics preferred
• Must be CPR Certified
• Experience: Two years (three years, if LPN) in long term care and assisted living, including working knowledge of case management/ clinical work, Medicare /Managed care and Managed Medicaid protocols.
• Case management purpose and process knowledge required. Demonstrated clinical assessment skills required.

Join Westminster today! We offer:

• Competitive Wages
• Health Insurance & Dental Insurance
• Fitness Facility Onsite
• Employee Discounts
• Employee Café
• Vacation Pay
• Parking
• Career Advancement
• And More!

EOE, DFWP – "We Honor Those Who Have Served."

IMPORTANT NOTE

In alignment with public health best practices WESTMINSTER COMMUNITIES OF FL strongly encourages annual influenza vaccination for all healthcare personnel. Employees may be required to either:

• Provide documentation of current seasonal influenza vaccination, or
• Submit a written declination and, if applicable, comply with alternative protective measures (e.g., wearing a surgical mask during flu season).

Medical and religious exemptions will be considered.

Westminster offers a supportive, mission-driven environment where team members are valued and actively supported in their professional growth and career development. We are committed to providing competitive pay and benefits. Benefits for part-time positions include paid time off, and more.

Visit Career Benefits/Westminster Communities of Florida for more information.

We Thrive:

We believe our success starts with our people. Our culture is rooted in teamwork, communication, accountability, and quality, creating an environment where our 2,800 team members are supported, empowered, and encouraged to grow. We value collaboration, recognize contributions, and are committed to fostering a workplace where everyone can thrive and make a meaningful impact.

Follow us on Facebook and Instagram @WestminsterCareers and on LinkedIn to learn more about Westminster Communities of Florida.

Westminster Communities of Florida is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.

We conduct drug testing and criminal background screening on all new hires. Applicants can learn more about Florida background screening requirements at https://info.flclearinghouse.com