Director of Social Services / Admissions Coordinator

Westminster Brand 051816; Middle Brooke (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Fitness Facility Onsite

PTO

Parking

And More!

Job summary

Westminster Communities of Florida seeks a Director of Social Services / Admissions Coordinator to handle psychosocial assessments, admissions coordination, and discharge planning for a 20-bed rapid recovery unit and general population. Work in the Administration/Health Center under the Health Services Administrator.

The role requires a Social Work degree (or RN with relevant experience) and Medicare/Medicaid knowledge, with strong communication and advocacy for residents and families.

Qualifications

• Bachelor’s Degree in Social Work or Sociology or health-related field; RN with 2 years experience accepted.
• 3 years’ experience in skilled nursing facility or medically related area is required.
• One year in long term care with Medicare/Medicaid knowledge preferred.

Responsibilities

• Prepare psychosocial assessments and care plans for residents.
• During admissions, tour facility with prospective residents and families.
• Serve as liaison to families, representatives, and physicians.
• Manage discharge planning and appropriate discharges to less restrictive settings.
• Resolve resident/family grievances and conduct investigations as needed.
• Oversee QA/Audits and monitor psychotropic medications.

Skills

Social work

Admissions coordination

Grievance handling

Long-term care knowledge

Education

Bachelor's in Social Work

RN with 2 years experience

Tools

Electronic Charting System

Job description

Director of Social Services / Admissions Coordinator

Job Category: Resident Services

Requisition Number: DIREC027467

• Posted : October 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Westminster Baldwin Park
Orlando, FL 32801, USA

Description

Our Life Plan Community, Westminster Baldwin Park, is nestled within the desirable Baldwin Park community, known for its walkable streets, charming town center, and welcoming atmosphere. We are proud to be recognized for excellence in senior care from U.S. News & World Report Best Nursing Homes for Rehab 2026.

We are currently searching for a Social Services/Admissions Coordinator to work in the Administration/Health Center, this position has responsibility for both the Social Services and Admissions for the 20-bed rapid recovery unit by 1) assuring that the emotional and social needs of all residents are met & maintained on an individual basis and 2) marketing the rapid recovery unit and maintain occupancy. Department. This position reports to the Health Services Administrator.

Schedule: Full Time | Weekdays

Essential position functions:

• Prepare comprehensive psychosocial assessments and care plans for all residents.
• During the Admission process tour facility and available accommodations with potential residents and family members. Review and obtain signatures for required documentation (see procedure).
• Resident and family outreach – advocate for the residents. Main contact for the family members.
• Access to community resources and present residents/family member with health care provider availability; includes home health care, hospice, equipment provider, etc.
• Manage discharge planning; responsible for appropriate discharges to a less restrictive setting (outside health services).
• Internal contact for resolving resident/family member grievances.
• As a Grievance Coordinator maintains a Grievance Log (accept/write grievances on behalf of party); conducts investigations and follow ups with resolutions. Conducts abuse prevention In-services for staff members.
• Completes QA and Audits. Monitors psychotropic medications, mood and behavioral symptoms. Obtain consent from residents or HC Surrogate for psych med use and maintain in psychoactive medications binder.

Responsibilities for Admissions

• Coordinate all admissions with transfers from hospital or home to facility.
• Tour the facility with prospective residents/family members. Assist with referrals as needed.
• Assist in the evaluation of all potential residents to ensure appropriate placement.
• Ensure proper federal, state, and facility mandated documentation is completed. Ensure all necessary Medicare and/or insurance information is available and confirmed prior to admission.
• Review admission packets for accuracy and approval. Enter new resident information into Electronic Charting System.
• Educate residents and families about the extent of Medicare and Medicaid coverage, including length of stay, amount of coverage, and co-insurance days.
• Develop and maintain relations with physicians and hospitals on an ongoing basis, including for example: providing them with Medicare updates and changes in facility procedures.

Qualifications:

• Bachelor’s Degree in Social Work or Sociology or;Bachelor’s degree in health related field or Registered Nurse (R.N.) with at least two years experience.
• Three (3) years’ experience in skilled nursing facility or medically related area is required.

Required Skills and Experience:

• One year required in long term care, including working knowledge of Medicare, Medicaid, and managed care protocols. One year in post acute rehabilitation.
• Knowledge of required admission documentation and process.

IMPORTANT NOTE : In alignment with public health best practices WESTMINSTER COMMUNITIES OF FL strongly encourages annual influenza vaccination for all healthcare personnel. Employees may be required to either:

• Provide documentation of current seasonal influenza vaccination,
  or
• Submit a written declination and, if applicable, comply with alternative protective measures (e.g., wearing a surgical mask during flu season).

Medical and religious exemptions will be considered.

Join Westminster today! We offer:

• Fitness Facility Onsite
• PTO
• Parking
• And More!

Westminster offers a supportive, mission-driven environment where team members are valued and actively supported in their professional growth and career development. We are committed to providing competitive pay and benefits. Benefits for part-time positions include paid time off, and more.

Visit Career Benefits/Westminster Communities of Florida for more information.

We Thrive: We believe our success starts with our people. Our culture is rooted in teamwork, communication, accountability, and quality, creating an environment where our 2,800 team members are supported, empowered, and encouraged to grow. We value collaboration, recognize contributions, and are committed to fostering a workplace where everyone can thrive and make a meaningful impact.

Follow us on Facebook and Instagram @WestminsterCareers and on LinkedIn to learn more about Westminster Communities of Florida.

Westminster Communities of Florida is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply. We conduct drug testing and criminal background screening on all new hires. Applicants can learn more about Florida background screening requirements at https://info.flclearinghouse.com/

Qualifications

Education

Preferred

Bachelor's Degree or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.