Hospital Communications & Emergency Dispatcher

ccf; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Join Cleveland Clinic Weston Hospital's team of caregivers on the leading edge of technology and patient-centered care. You will handle telecommunications for physicians and staff, ensuring accurate routing and prompt responses in a fast-paced environment.

This role requires flexibility to cover day/evening/night shifts, weekend work, and on-site training within Weston. You will contribute to safety and efficiency while upholding HIPAA privacy standards and delivering high-quality service to

Qualifications

• High School Diploma or GED required.
• Experience with Nortel phone system preferred.
• Excellent verbal and written communication.

Responsibilities

• Answer all incoming calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
• Determine priority and protocol and dispatch security personnel accordingly.
• Provide paging and messaging services for clinic caregivers and outside callers.
• Process and distribute the on-call schedule on a weekly basis while ensuring HIPAA compliance.

Skills

Nortel console

CRT/PC operation

Fax machines

Clear speaking voice

Communication skills

Education

High School Diploma or GED

Job description

Join Cleveland Clinic Weston Hospital's team of caregivers on the leading edge of technology and patient-centered care. You will handle telecommunications for physicians and staff, ensuring accurate routing and prompt responses in a fast-paced environment.

This role requires flexibility to cover day/evening/night shifts, weekend work, and on-site training within Weston. You will contribute to safety and efficiency while upholding HIPAA privacy standards and delivering high-quality service to