Hospital/Clinical Liaison

Susquehanna Health and wellness center; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan

401k

Generous PTO

Daily Pay option

Employee recognition

Job summary

Susquehanna Health & Wellness Center seeks a Hospital/Clinical Liaison to coordinate the referral process for our skilled nursing facility. You will serve as the primary contact for referrals, working with community hospitals, physicians and Admissions to convert inquiries into admissions.

You should have marketing and sales experience in healthcare, preferably in long-term care, and a Bachelor's degree. The role includes building relationships, meeting targets, and representing the organization

Qualifications

• Bachelor's degree in Business, Healthcare Admin, or Marketing.
• 3–5 years marketing/PR experience in health care.
• Long-term care experience required.
• Advanced training in hospital or nursing facility administration.
• Knowledge of healthcare reimbursement and regulatory standards.
• Excellent oral and written communication.
• Professional sales/presentation skills.
• Ability to work tactfully with staff, residents, families and public.
• Marketing/public relations for nursing facility operations knowledge.
• Background check and drug screen required.

Responsibilities

• Devise strategies to gain patient referrals through relationships with physicians and providers.
• Generate new patient activity and deepen referral source relationships to grow revenue.
• Formulate a sales plan to meet monthly, quarterly, annual targets.
• Establish and monitor sales process to meet goals.
• Execute day-to-day operations to drive KPIs (referrals, conversion, satisfaction).
• One-on-one sales calls and community interactions to raise organizational awareness.
• Act as the key resource for internal and external customers.
• Identify new business opportunities with referring partners.
• Develop census per business plan targets.
• Assist referral-to-admission coordination.
• Represent the organization in community activities.
• Recognize barriers to admission and respond timely.

Skills

Sales experience

Marketing experience

Communication skills

Public relations

Relationship building

Education

Bachelor's degree in Business/Healthcare Admin/Marketing

Job description

Hospital/Clinical Liaison

Location: York Market

Benefits of the Hospital/Clinical Liaison:

• Industry Competitive Pay!
• Comprehensive Benefits Plan and 401k!
• Core Benefits start the first day of the month following date of hire!
• Generous PTO to include holidays, vacation and sick time!
• Employee Referral Program
• Daily PayOption! Your pay, when you need it! Get paid daily
• Industry leading orientation and training with on-going management support
• Employee recognition through various awards and programs
• Career Advancement and Growth Opportunities
• A team centered culture that supports our values of S.H.A.R.E. (Service, Honesty, Accountability, Respect, and Excellence)
• An employer who cares aboutYOU

Are you enthusiastic and true go-getter? Do you have sales and marketing experience in long-term care? Then this opportunity might be perfect forYOU!We are currently seeking a marketing expert who will lead the charge with promoting our skilled nursing center in the York market! We are looking for aHospital/Clinical Liaisonto coordinate/oversee all aspects of the referral process within our skilled nursing facility. Serving as a liaison for the referral sources from the community, hospital and other referral sources, you will work closely with the Admissions Coordinator. This position will also serve as the primary contact person for referrals and conversion of admissions.

Requirements of the Hospital/Clinical Liaison:

• Preferred Bachelors' degree in Business, Healthcare Administration, and/or Marketing.
• 3-5 years' progressive experience in marketing and/or public relations in a health care setting
• Long-term care experience required.
• Must have advanced training in hospital or nursing Facility administration.
• Knowledge of healthcare reimbursement and regulatory standards.
• Must possess the ability to communicate effectively, orally, and in writing.
• Professional sales presentation skills required.Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies or personnel and the general public.
• Must possess a thorough knowledge of principles of effective communication, mass media, advertising, policies, education, community relations, demonstration, organization structure, social and activity services, and government relations, etc., as they relate to nursing Facility operations.
• Must possess the ability to establish, implement, and maintain effective marketing and public relations program.
• Must successfully complete a post offer, pre-employment criminal background check and physical / drug screen.

Responsibilities of the Hospital/Clinical Liaison:

• The Hospital/Clinical Liaison will be responsible for devising strategies to gain patient referrals through establishing/maintaining relationships with physicians and other healthcare providers.
• Generate new patient activity and create deeper relationships with referral sources to grow profitable revenue streams.
• Formulate a sales plan to achieve monthly, quarterly, and annual sales targets.
• Establish and monitor sales process to ensure timeliness with goals.
• Execute day to day operations to drive KPI’s (referrals, conversion rate, customer satisfaction).
• Achieve one-on-one sales calls and community interactions to enhance the reputation of the organization and increase awareness of services offered.
• Act as the key resource for internal and external customers.
• Identify new business opportunities with referring partners.
• Develop census as defined by targeted goals of the business plan.
• Assist with coordination of the referral-to-admission process.
• Represent the organization in community-related activities.
• Recognize barriers to admission, and respond timely/appropriately.

Susquehanna Health & Wellness Center is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.