Hospital Case Coordination Assistant

Gonzaba Medical Group; San Antonio (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Gonzaba Medical Group is seeking a Hospital Case Manager Assistant to support Nursing staff by monitoring census, scheduling follow-ups, and coordinating referral services. The role emphasizes accuracy, timely communication, and strong customer service within a clinic environment.

Applicants should have at least a high school diploma and prefer candidates with clinic or hospital experience. Bilingual English/Spanish is preferred to assist a diverse patient population.

Qualifications

• Minimum high school education or equivalent required.
• Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.

Responsibilities

• Composes an accurate daily Hospital Census capturing all Humana, Wellpoint and SCAN patients in the hospital, SNF and inpatient rehabilitation facilities.
• Distributes census per protocol to appropriate delegated staff.
• Verify insurance eligibility and benefits from HMO eligibility lists or by contacting insurance companies by phone when needed.
• Assists Hospital case managers in obtaining authorization from the health plan.
• Prints inpatient authorization/denial letters and mails to the patients and faxes them to providers/facilities.
• Communicates patient concerns promptly to the Case Manager nurses for attention and follow-up.
• Schedules patients to the High-Risk Team of providers for appropriate visit / care as requested by the HCM.
• Enter timely and accurate information into the EMR to document pertinent patient/family communications, referral authorizations and plans.
• Assists with computer data entry.
• Demonstrate excellent customer service: Assist patients and staff to set up services or resolve concerns.
• Document appropriately in GMG computer systems, and other associated systems.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

EMR systems

Word processing

Spreadsheet software

Internet

Database software

Job description

Gonzaba Medical Group is seeking a Hospital Case Manager Assistant to support Nursing staff by monitoring census, scheduling follow-ups, and coordinating referral services. The role emphasizes accuracy, timely communication, and strong customer service within a clinic environment.

Applicants should have at least a high school diploma and prefer candidates with clinic or hospital experience. Bilingual English/Spanish is preferred to assist a diverse patient population.