Hospital Call Center Specialist — PRN

SSM Health; Monroe (WI); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

SSM Health in Monroe, WI seeks an Access Center associate to answer incoming calls, triage inquiries, and document interactions. This PRN role supports Monroe Clinic and Hospital, with after-hours coverage for St. Mary's Janesville hospitals.

You will handle codes and coordinate with multiple teams during emergencies while maintaining professionalism. Primary duties include responding to inquiries, collecting caller data, and performing light clerical tasks as needed.

Qualificações

• High School diploma or equivalent is required, or 10 years of work experience.
• No prior experience required for this PRN role.

Responsabilidades

• Responds to telephone and/or Internet inquiries from customers following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquiries and provides resolution; may perform clerical tasks.
• Performs other duties as assigned.

Conhecimentos

Telephone handling

Data entry

Multitasking

Formação académica

High School diploma/GED or 10 years of work experience

Descrição da oferta de emprego

SSM Health in Monroe, WI seeks an Access Center associate to answer incoming calls, triage inquiries, and document interactions. This PRN role supports Monroe Clinic and Hospital, with after-hours coverage for St. Mary's Janesville hospitals.

You will handle codes and coordinate with multiple teams during emergencies while maintaining professionalism. Primary duties include responding to inquiries, collecting caller data, and performing light clerical tasks as needed.