Hospital Call Center Operator – Day & Night Shifts

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA is seeking a Telephone Operator to join their on-site call center. This role handles a high volume of inbound and internal calls, routes and pages staff, and supports emergency communications with speed and courtesy.

A high school diploma, 1 year call center experience preferred, familiarity with medical terminology, and basic data entry skills are desired. EPIC experience is a plus.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1 year call center experience preferred.
• Basic data entry and familiarity with medical terminology are desirable.

Responsibilities

• Answer inbound and internal calls in a courteous and professional manner.
• Route calls to appropriate staff and paging as needed.
• Support emergency communication and monitor hospital paging systems.

Skills

Call center experience

Medical terminology

Typing speed

Education

High School Diploma or GED

Tools

EPIC experience

Job description

St. Luke's University Health Network in Allentown, PA is seeking a Telephone Operator to join their on-site call center. This role handles a high volume of inbound and internal calls, routes and pages staff, and supports emergency communications with speed and courtesy.

A high school diploma, 1 year call center experience preferred, familiarity with medical terminology, and basic data entry skills are desired. EPIC experience is a plus.