Hospital Access Navigator

Empath Health; Ocala (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

PTO 5+ weeks

CEU support & tuition reimbursement

Mission-driven team

Job summary

Hospice of Marion County, part of Empath Health, seeks a Hospital Access Navigator to join our Admissions team in a full-time leadership role. You will guide the Access Team and coordinate care navigation across hospital partners, promoting timely, patient-centered access to Full Life Care.

As a leader, you’ll ensure regulatory compliance, coach staff, and drive performance within the Admission–Care Navigation Department to deliver seamless care transitions for patients and families served in

Qualifications

• AS degree required; BA from four-year college or university and MA preferred.
• 2 years hospice experience with at least 2 years of management experience preferred.
• At least five years total experience as an RN preferred.
• Licensure: RN.

Responsibilities

• Provide daily leadership, oversight, and support to the Access Team staff within the Admission–Care Navigation Department.
• Serve as the primary liaison to hospitals, communicating Empath Health’s Mission, Vision, and values to partners and stakeholders.
• Ensure compliance with all state and federal regulations, as well as standards of care established by accrediting agencies.
• Coordinate and evaluate patient access and care navigation processes to promote quality, efficiency, and continuity of care.
• Monitor performance and support staff development through coaching, training, and performance feedback.

Skills

Leadership

Healthcare coordination

Regulatory compliance

Staff coaching

Education

AS degree

Bachelor’s degree

Master’s degree preferred

Tools

RN licensure

Job description

Hospice of Marion County, a member of Empath Health is seeking a Hospital Access Navigator to join our Admissions team. This full-time, leadership role offers an opportunity to make a meaningful difference in patient access and care coordination across our hospital partners.

Since 1983, Hospice of Marion County has been honored to serve families across Ocala and Marion County with compassionate, expert end-of-life care. As part of Empath Health, we help neighbors with advanced illness live as comfortably and meaningfully as possible, while supporting their families and caregivers with respect, guidance, and dignity.

What You'll Do

• Provide daily leadership, oversight, and support to the Access Team staff within the Admission–Care Navigation Department.
• Serve as the primary liaison to hospitals, communicating Empath Health’s Mission, Vision, and values to partners and stakeholders.
• Ensure compliance with all state and federal regulations, as well as standards of care established by accrediting agencies.
• Coordinate and evaluate patient access and care navigation processes to promote quality, efficiency, and continuity of care.
• Monitor performance and support staff development through coaching, training, and performance feedback.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Education and/or Experience: A.S. degree required - Bachelor’s degree (B.A.) from four-year college or university and Master’s degree preferred.
• Two years Hospice experience with at least two years of management experience preferred.
• At least five years total years experience as an RN preferred.
• Licensure: RN
• Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file. This position requires travel between multiple locations.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail]. Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.