Hospice Volunteer Programs Lead

Hospice Of Acadiana Inc; Lafayette (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hospice Of Acadiana Inc. seeks a Volunteer Coordinator to manage recruiting, interviewing, training, and scheduling of volunteers in a hospice setting.

This full-time, non-exempt role maintains the Better Impact database and supports regulatory compliance while collaborating with care teams, volunteers, and the community. The position emphasizes documentation accuracy, confidentiality, and compassionate interaction with patients and families, with responsibilities spanning front desk duties and

Qualifications

• Minimum associate degree; bachelor’s degree preferred.
• 2+ years’ professional experience related to volunteer coordination or similar.
• Experience with volunteer management software such as Better Impact or demonstrated ability to learn new software quickly.

Responsibilities

• Manage all direct services paperwork and correspondence with the care team for volunteer programs.
• Administer the Better Impact system; enter records, run reports, troubleshoot issues.
• Ensure volunteer hours are logged and accounted for within and outside the department.
• Maintain KPI data and audit-ready volunteer documentation per standards.
• Support volunteer recruitment, screening, onboarding, orientations, and recognition events.
• Assist with front desk tasks, routing calls and visitors to appropriate staff.
• Maintain confidential volunteer and patient information in line with HIPAA and policy.

Skills

Organizational skills

Written communication

Verbal communication

Attention to detail

Data entry accuracy

Confidentiality

Multitasking

Interpersonal skills

Education

Associate degree

Bachelor’s degree preferred

Tools

Better Impact

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Hospice Of Acadiana Inc. seeks a Volunteer Coordinator to manage recruiting, interviewing, training, and scheduling of volunteers in a hospice setting.

This full-time, non-exempt role maintains the Better Impact database and supports regulatory compliance while collaborating with care teams, volunteers, and the community. The position emphasizes documentation accuracy, confidentiality, and compassionate interaction with patients and families, with responsibilities spanning front desk duties and