Hospice Team Coordinator

Vitality Hospice and Palliative Care; Allentown (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Performance bonuses

Employee Referral Program

Professional development opportunities

Employee recognition

Job summary

Vitality Hospice & Palliative Care is seeking a Team Coordinator to support daily operations of our hospice office. The role emphasizes maintaining schedules, coordinating with clinical staff, and ensuring smooth office functions in a compassionate environment.

The ideal candidate will have healthcare administrative experience, strong communication and computer skills, and the ability to multitask in a fast-paced healthcare setting. This is a full-time, in-person role located in Allentown, PA.

Qualifications

• Healthcare administrative or office experience preferred.
• Experience in hospice, home health, palliative care or related healthcare setting is a plus.
• Scheduling or healthcare coordination experience strongly preferred.

Responsibilities

• Coordinate and maintain hospice aide schedules, adjusting as census and staffing needs change.
• Answer phones and provide professional, compassionate customer service to patients, families, staff, and referral partners.
• Assist with daily office functions including scanning, faxing, filing, data entry, and document management.
• Maintain accurate and organized patient, clinical, and business records.
• Enter and transcribe orders and assist with documentation as appropriate.
• Make follow-up calls and assist with coordinating patient needs and transitions of care.
• Communicate with nurses, aides, social workers, providers, and other members of the interdisciplinary team.
• Assist with referrals and communication between departments.
• Support managers and directors with administrative and operational needs.
• Assist with regulatory and compliance documentation, including professional licenses and required employee records.

Skills

Multitasking

Communication

Customer service

Tools

EMR/EHR

Microsoft Word

Microsoft Excel

Outlook

Job description

Team Coordinator - Hospice

Vitality Hospice & Palliative Care is seeking an organized, dependable, and compassionate Team Coordinator to support the daily operations of our hospice office. This is a key position that helps keep our clinical team organized, our office running smoothly, and our patients and families supported.

The ideal candidate is a strong multitasker with excellent communication and computer skills who is comfortable working in a fast-paced healthcare environment. Previous experience in hospice, home health, physician office management, healthcare administration, or medical scheduling is strongly preferred.

What You’ll Do

As a Team Coordinator, you will provide administrative and operational support to our clinical and leadership teams. Responsibilities include:

• Coordinate and maintain hospice aide schedules, adjusting schedules as patient census and staffing needs change
• Answer phones and provide professional, compassionate customer service to patients, families, staff, and referral partners
• Assist with daily office functions including scanning, faxing, filing, data entry, and document management
• Maintain accurate and organized patient, clinical, and business records
• Enter and transcribe orders and assist with documentation as appropriate
• Make follow-up calls and assist with coordinating patient needs and transitions of care
• Communicate with nurses, aides, social workers, providers, and other members of the interdisciplinary team
• Assist with referrals and communication between departments
• Support managers and directors with administrative and operational needs
• Assist with technical audits and documentation to help ensure pre-bill readiness
• Maintain office, medical, and printed marketing supply inventory
• Coordinate purchasing and vendor needs while remaining mindful of department budgets
• Process and organize accounts payable documentation and invoices according to company procedures
• Maintain records for company-issued equipment including laptops, phones, keys, and other assigned items
• Assist with regulatory and compliance documentation, including professional licenses and required employee records
• Serve as a liaison between the local office and corporate team
• Participate in staff meetings, team meetings, trainings, and other company activities
• Help create a positive, organized, professional, and welcoming office environment
• Perform additional administrative and operational duties as needed

What We’re Looking For

• Must be at least 18 years of age
• Previous healthcare administrative or office experience preferred
• Experience in hospice, home health, palliative care, physician practices, geriatrics, or another healthcare setting is a plus
• Scheduling or healthcare coordination experience strongly preferred
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Experience with an Electronic Medical Record (EMR/EHR) system is a plus
• Excellent organization and time-management skills
• Strong written and verbal communication skills
• Professional and compassionate phone etiquette
• Ability to manage multiple priorities and adapt to changing needs
• Detail-oriented with strong documentation skills
• Ability to work independently while also collaborating with an interdisciplinary team
• Dependable, flexible, and able to maintain confidentiality in a healthcare environment
• Must successfully complete required background and employment screenings

Why Join Vitality Hospice?

At Vitality Hospice & Palliative Care, our team works together to provide compassionate care and support to patients and families during one of life's most important stages. We are looking for team members who want to make a difference while working in a supportive and collaborative environment.

Benefits Include:

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Performance bonuses
• Employee Referral Program
• Professional development opportunities
• Employee recognition and appreciation programs
• Additional voluntary benefits

Job Type: Full-time
Schedule: Monday-Friday, 8-hour shift
Work Location: In person
FLSA Status: Non-Exempt

Vitality Hospice & Palliative Care is committed to providing high-quality, compassionate care and maintaining a professional, respectful workplace.