Hospice Resource Team Assistant

Agrace; Baraboo (WI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free parking

Health insurance

Dental insurance

Vision insurance

Retirement plan with employer matching

Generous PTO and holiday pay

Onboarding, mentorship, and career dev

Job summary

Agrace is a nationally recognized nonprofit leader in hospice and palliative care, seeking a Resource Team Assistant in Baraboo. The role provides essential administrative support to homecare and resource clinical teams, coordinating staff schedules, timekeeping, meetings, and communications.

The position emphasizes confidentiality, professional boundaries, and collaboration with a multidisciplinary team. Hybrid eligibility, full-time hours, and comprehensive benefits accompany the opportunity.

Qualifications

• Excellent verbal and written communication skills.
• Ability to organize, prioritize, and manage a complex workload with minimal supervision.
• Ability to maintain confidentiality and professional boundaries.
• Proficient with multi-line phone systems and teleconference tools.
• Intermediate skills in Microsoft Office and EHR systems.

Responsibilities

• Schedule staff and review timesheets; coordinate department meetings.
• Generate and distribute team correspondence; take and share meeting notes.
• Triage clinical staff calls; relay messages and troubleshoot.
• Run required reports and assist with regulatory compliance tasks.
• Assist with hospice admission paperwork and remote administrative duties.
• Complete new hire preparatory tasks and participate in internal work groups.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Confidentiality

Phone systems

Teleconference systems

Electronic health records

Microsoft Office

Tools

Microsoft Office

Electronic health records (EHR)

Job description

Location: Baraboo, WI (Role is Hybrid eligible)Full-time 1.0 FTE (40HRs/week) | Day Shift | Monday-Friday | 9:30AM-6:00PMIncludes weekend rotation (every 5th), and holiday (2/year) rotationsMake a lasting impact with AgraceJoin Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!How You’ll Make a Difference (Essential Functions)The Resource Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; and ensuring fulfillment of agency regulatory requirements.Key ResponsibilitiesStaff Scheduling and Timekeeping:Coordinate staffing to meet patient needsBuild new hire schedule templatesProcess employee timesheets in timekeeping software; review and track online staff punches and time sheet entries; report discrepancies to Resource ManagerTrack staff schedules, update appropriate calendars and templatesAssist Resource Manager with PTO requests, approvals, and denialsReport staff scheduling concerns to Resource ManagerAdministrative Support:Coordinate general meetings, including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.Generate and distribute team correspondenceTriage calls to and from clinical staff; relay messages and troubleshootRun reports at required intervalsHospice Admission paperwork corrections and remote administrative supportOther Duties:Complete new hire preparatory dutiesParticipate in internal work groups, meetings and committees relative to position responsibilities.Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.You Bring (Qualifications)Excellent verbal and written communication skillsAbility to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlinesAbility to work effectively and cooperatively with othersAbility to maintain professional boundaries with patients, families and co-workersAbility to maintain confidentialityIntermediate Microsoft Office skillsAbility to use multi-line phone systems, messaging systems, and teleconference systemsIntermediate electronic health records skillsBenefitsCompetitive pay with free parkingHealth, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)Retirement plans with employer matchingGenerous Paid Time Off (PTO) and holiday paid time offComprehensive onboarding, mentorship, and career developmentAbout AgraceFor more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.Agrace Health Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.