Hospice Resource Team Assistant

Agrace; Janesville (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plans with employer mirr.*

Generous PTO and holiday pay

Free parking

Job summary

Agrace in Janesville, WI is seeking a Resource Team Assistant to provide administrative support to the homecare and resource clinical teams. You will schedule staff, review timesheets, coordinate meetings, and help ensure regulatory compliance.

This role requires strong communication, organization and confidentiality, with experience in timekeeping software and EHRs. Hybrid work eligible, full-time, with weekend rotations and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Ability to organize, prioritize and manage a complex workload with minimal supervision.
• Ability to work effectively with others and maintain confidentiality.

Responsibilities

• Staff Scheduling and Timekeeping: coordinate staffing to meet patient needs and track timesheets.
• Administrative Support: schedule meetings, prepare materials, reserve rooms, and take notes.
• Triage calls to clinical staff and relay messages; run reports as needed.
• Hospice Admission paperwork corrections and remote administrative support.

Skills

Staff scheduling

Timekeeping

Communication

Organization

Confidentiality

Tools

Timekeeping software

Microsoft Office

Electronic Health Records (EHR)

Teleconference systems

Job description

Location: Janesville, WI (Role is Hybrid eligible)Full-time 1.0 FTE (40HRs/week) | Day Shift | Monday-Friday | 8:00AM-4:30PMIncludes weekend rotation (every 5th), and holiday (2/year) rotationsMake a lasting impact with AgraceJoin Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!How You’ll Make a Difference (Essential Functions)The Resource Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; and ensuring fulfillment of agency regulatory requirements.Key ResponsibilitiesStaff Scheduling and Timekeeping:Coordinate staffing to meet patient needsBuild new hire schedule templatesProcess employee timesheets in timekeeping software; review and track online staff punches and time sheet entries; report discrepancies to Resource ManagerTrack staff schedules, update appropriate calendars and templatesAssist Resource Manager with PTO requests, approvals, and denialsReport staff scheduling concerns to Resource ManagerAdministrative Support:Coordinate general meetings, including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.Generate and distribute team correspondenceTriage calls to and from clinical staff; relay messages and troubleshootRun reports at required intervalsHospice Admission paperwork corrections and remote administrative supportOther Duties:Complete new hire preparatory dutiesParticipate in internal work groups, meetings and committees relative to position responsibilities.Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.You Bring (Qualifications)Excellent verbal and written communication skillsAbility to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlinesAbility to work effectively and cooperatively with othersAbility to maintain professional boundaries with patients, families and co-workersAbility to maintain confidentialityIntermediate Microsoft Office skillsAbility to use multi-line phone systems, messaging systems, and teleconference systemsIntermediate electronic health records skillsBenefitsCompetitive pay with free parkingHealth, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)Retirement plans with employer matchingGenerous Paid Time Off (PTO) and holiday paid time offComprehensive onboarding, mentorship, and career developmentAbout AgraceFor more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.Agrace Health Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.