Hospice Patient Care Coordinator

Agrace; Madison (WI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plans with employer match

Generous PTO and holidays

Comprehensive onboarding and career发展

Job summary

Agrace is seeking a Patient Care Coordinator in Madison, WI. This full-time remote-enabled role supports Homecare and Resource visit scheduling and staff coordination, ensuring timely patient care.

You’ll work a daytime schedule with weekend rotations and collaborate with care teams to optimize efficiency. Join Agrace, a trusted nonprofit leader in hospice and palliative care, offering comprehensive benefits and a mission-driven work environment.

Qualifications

• High school diploma or GED required.
• Previous scheduling experience preferred.
• Ability to work weekend rotation.
• Intermediate Microsoft Office and EHR skills.
• Ability to maintain confidentiality about patients, families, staff, and donors.

Responsibilities

• Schedule Homecare and Resource visits for patients.
• Coordinate staffing to cover patient needs and absences.
• Assign visits to clinical staff ensuring consistency and using scheduling best practices.
• Manage On Call schedules for Home Care and Resource staff.
• Provide responsive customer service and timely communications.

Skills

Scheduling

Microsoft Office

EHR

Confidentiality

Education

High school diploma or GED

Tools

EHR software

Office suite

Job description

Job Details: Job Location: Madison, WI - Madison, WI 53711, Position Type: Full Time, Travel Percentage: Non-Driving, Job Shift: AM, Job Category: Health Care, Location: Remote (Must live within 60 miles of Madison, WI office)

Full-time 1.0 FTE (40hours/week) | Day Shift | Monday-Friday | 7am-3:30pm (6am-2:30pm on weekends)

Includes weekend (every 6th), and holiday (2/year) rotations

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Patient Care Coordinator is responsible for scheduling Homecare and Resource visits.

Key Responsibilities

Scheduling

• Complete all Homecare and Resource discipline scheduling (e.g. RN, SW, CNA, etc.).
• Coordinate staffing to meet patient needs as a result of staff call-ins/absences.
• Assign patient visits to clinical staff ensuring consistency and following established scheduling best practices.
• Collaborates with staff and Resource Manager and/or Supervisor regarding assignment changes to increase efficiency.
• Manages the On Call schedules for the Home Care and Resource staff.
• May schedule Face-to-face (FFE) visits and telephone calls to patient, family, facility, and caregiver.
• Provides responsive customer service in a timely manner.

Quality and Service

• Ensure timely assignments of new admissions as well as accurate and timely scheduling of existing patients requiring C.N.A., RN and/or SW support.
• Report patient and staffing concerns to Resource Manager
• Problem solve immediate visit scheduling needs.
• Identify department efficiencies to aide in scheduling.

Other Duties

• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

You Bring (Qualifications)

• High school diploma or GED or equivalent combination of education and work experience, required
• Previous scheduling experience, preferred
• Ability to work weekend rotation.
• Intermediate Microsoft Office skills
• Intermediate electronic health records skills
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property
• Ability to use proper body mechanics, safe patient handling, and standard precautions

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in whicheveryAgrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.