Hospice Operations Coordinator, Staten Island

VNS Health; New York (NY); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

Wellness programs

Career growth

Job summary

VNS Health is seeking a Hospice Operations Coordinator to support the Hospice Care team. You will serve as the primary administrative liaison, coordinating between clinicians, patients, families, and vendors, and managing scheduling and documentation to ensure timely patient care.

The role requires collaboration with the IDG, Intake team, and Team Manager, while maintaining compliant care records and smooth operations across day-to-day activities.

Qualifications

• Associate degree in healthcare or related field preferred.
• Two years of administrative or customer service experience in healthcare.
• Proficiency in Microsoft Office and EHR systems.
• Bilingual skills preferred.

Responsibilities

• Coordinate team communications and scheduling.
• Manage patient care coordination and scheduling of visits.
• Collaborate with Intake, Team Manager, and IDG on admissions.
• Coordinate DME, pharmacy, and supply orders.
• Prepare, facilitate, and close IDG meetings and ensure documentation.
• Ensure timely completion of patient service documentation.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Interpersonal skills

Education

Associate's Degree in Healthcare

High School Diploma with related experience

Tools

Microsoft Office

HCHB EHR

Job description

Overview

The Hospice Operations Coordinator is a key member of the Hospice Care team within VNS Health Hospice Care. Reporting to Hospice Operations Manager, this role provides comprehensive administrative and coordination support to their assigned Team Manager and Interdisciplinary Group (IDG) team. The Hospice Operations Coordinator facilitates the daily operations of the hospice team by managing communication, scheduling, and documentation activities that support timely, high-quality patient care. This role ensures smooth coordination between patients, families, staff, and vendors, while upholding VNS Health's standards of compassionate service and operational excellence.

What We Provide

• Paid time off (PTO) and 9 company holidays
• Health insurance including Medical, Dental, and Vision as part of the 1199 SEIU union membership 403(b) retirement savings program
• Personal and financial wellness programs
• Opportunities for professional growth and career advancement

What You Will Do

Team and Patient Coordination (Weekday operations)

• Serves as the primary administrative liaison for the assigned hospice team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the Intake team, Team Manager, and IDG to support patient admissions, transitions, and coordination of care.
• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements. (does not apply to After Hours roles)
• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.
• Obtains signatures for from providers on outstanding medical orders to meet billing and regulatory requirements.
• Prepares, facilitates, and closes IDG meetings in accordance with regulatory and compliance requirements.
• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Serves as the primary administrative liaison for the hospice After Hours team, ensuring efficient communication between clinicians, patients, families, and vendors.
• Manages patient care coordination activities including scheduling of hospice discipline visits (excluding CHHA) per physician orders.
• Collaborates with the After Hours Supervisiors, Leadership, and Field Staff to support patient admissions, transitions, and coordination of care.
• Coordinates durable medical equipment (DME), pharmacy, and supply requests with approved vendors to ensure timely delivery.
• Prepares, facilitates shift change reports as requested by After Hours leadership
• Monitors patient service documentation for completeness and timeliness; advises appropriate staff of missing and overdue documents.
• Prepares, facilitates shift change reports as requested by After Hours leadership
• Tracks and monitors Plan of Care compliance, ensuring visit frequencies and documentation are completed as required.
• Provides administrative and clerical support including data entry, correspondence, scheduling, and document preparation.
• Reviews patient documentation and verifies completeness of non-clinical data prior to processing.
• Maintains organized team schedules, calendars, and communication logs to support operational efficiency.
• Develops and maintains streamlined workflows to manage task prioritization and completion.
• Participates in departmental meetings and contributes to quality improvement initiatives.
• Provides exemplary customer service to patients, families, clinicians, and internal staff.
• Manages incoming calls, messages, and inquiries, ensuring timely response and issue resolution.
• Escalates clinical or complex concerns appropriately to the Team Manager or Patient Care Manager.
• Communicates appointment schedules, updates, and changes to patients, caregivers, and field staff.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education: Associate's Degree in Healthcare or related field preferred or
High School Diploma and equivalent relevant experience considered

Work Experience:
Minimum of two years of administrative or customer service experience in healthcare or hospice environment required
Proficiency in Microsoft Office and electronic health record systems (HCHB preferred) preferred
Ability to multitask, prioritize, and manage complex workflows in a fast-paced setting required
Excellent communication, customer service, and interpersonal skills with strong attention to detail required
Bilingual skills preferred preferred

Pay Range

USD $29.12 - USD $29.12 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.