Hospice LPN Patient Care Coordinator

Baystate Health; Springfield (MA); On-site; USD 40,363 - 54,869; Part time

Job summary

Baystate Health is seeking a part-time Licensed Practical Nurse at Baystate Medical Center in Springfield, MA to coordinate and facilitate hospice services with triage and communication. The role supports clinical management to ensure appropriate resource use, patient safety, and satisfaction.

The position includes 24-hour shifts across three 8-hour days, with duties spanning EMR management, patient education, and care coordination, including transitions and after-hours support.

Qualifications

• GED or HiSET required.
• Licensed Practical Nurse license and board certification.
• Experience in hospice or home health settings is preferred.

Responsibilities

• Demonstrates knowledge of applicable laws and regulations and Baystate Home Health and Hospice policies.
• Receive calls and triage to prioritize patient needs and coordinate visits.
• Process referrals and maintain EMR documentation for hospice admissions.
• Prioritize admissions and routine visits with clinical management oversight.
• Coordinate transitions of care among hospitals, homes, and other facilities.
• Assist with DME, medications, and supplies coordination.

Education

GED or HiSET

Licensed Practical Nurse — National Council of State Boards of Nursing

Job description

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Hospice is looking for a part-time Licensed Practical Nurse to join the team!

Summary:

Coordinates and facilitates the provision of high-quality, cost-effective hospice services through efficient triaging and communication. Supports clinical management to ensure appropriate utilization of resources as well as patient safety and satisfaction

Schedule:

• Part-time, 24 hour days (3) 8-hour shifts – 7:30am – 4:00pm

Location:

• Baystate Medical Center, Springfield MA

Job Responsibilities:

1)Demonstrates knowledge of applicable laws and regulations, developmental stages, pharmacology, health promotion and disease prevention and treatment, best practice interventions, Baystate Home Health and Hospice policies and procedures through daily interactions with staff, physicians, and patient/families

2)Receives phone calls and directs triage to ensure that patient's needs are prioritized and met, which may include an unscheduled visit or wellness calls

3) Receives and processes patient referrals, develops electronic medical records and collects necessary documentation to maintain regulatory compliance for a hospice admission; facilitates and complete communication as needed between patients/families, providers, and hospice team members; and provides educational and supportive information to patients and families related to hospice services and admission processes

4) Review reports and patient activity to prioritize admissions and routine visits. Work with management and team assistants to ensure efficient use of all staff with manager/clinical support and oversight.

5)Collaborates with finance and billing to ensure accurate payor source information is in electronic medical record

6) Assists in daily reports and communication of patients' needs to after-hours shifts.

7)Enter/edit/and/or process physician orders as appropriate in electronic medical records for updates in medication, equipment, scheduling, and plan of care needs.

8)Completes weekend scheduling in collaboration with clinical manager

9)Completes urgent visits as needed

10)Serves as a role model for effective communication across the organization. Supports clinical managers in visiting staff accountability

11) Coordinates smooth transitions of care for hospice patients between hospitals, homes, facilities, and other hospices.

12) Supports clinical staff with coordination of patient care needs including and not limited to DME, medications, supplies

13)Monitors utilization of resources and reports to the clinical manager

14) Assures accuracy of documentation in EMR including but not limited to visit times, orders, physicians, appropriate attachments, CIS accounts for the General Inpatient program

15) Timely communication with contracted vendors for patient services as needed, including enteral feeding, infusion services, etc.

16) Assumes a role in assisting with the development and implementation of policies, procedures, and standards of care for hospice patients.

17) Assumes accountability for own professional practice within ethical and legal parameters of nursing.

18) Works collaboratively with clinical staff and clinical manager to ensure timely communication within the team, referral sources, and throughout transitions of care

19) All other duties as assigned

Minimally Required Experience:

3 years of hospice, home health or similar experience

Preferred Experience:

Electronic medical records, knowledge of hospice programs

Education:

GED or HiSET (Required)

Certifications:

Basic Life Support – American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Driver License – OtherOtherOther, Licensed Practical Nurse – National Council of State Boards of NursingNational Council of State Boards of NursingNational Council of State Boards of Nursing

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$29.30 – $33.68 – $39.83

Equal Employment Opportunity Employer