Hospice Community Relations Specialist

Stillwater Hospice; Billings (MT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k Retirement Plan (100% match up to

No vesting period

Paid Time Off (PTO)

Flexible Work Schedule with Work/Life

Stillwater University for learning and

Job summary

Stillwater Hospice is seeking a Community Relationship Representative to expand outreach in Billings, MT and to educate the community about hospice and palliative care, while building strong relationships with hospitals, physicians, and referral sources.

This role focuses on growth within the territory, coordinating with admissions and clinical teams for smooth transitions, and upholding Stillwater's mission through compassionate community engagement.

Qualifications

• Bachelor's degree preferred.
• Excellent communication and interpersonal skills.
• Empathy and emotional intelligence.
• Understanding of hospice philosophy and services.
• Sales or marketing background (healthcare marketing preferred).
• Organization and time management.
• Cultural sensitivity and community awareness.

Responsibilities

• Build and maintain relationships with hospitals, physicians, nursing homes, assisted living facilities, discharge planners, social workers, and case managers.
• Establish trust with local organizations, churches, senior centers, veterans groups and community leaders.
• Educate healthcare professionals and the public on hospice and palliative care.
• Host or participate in workshops, seminars and health fairs.
• Dispel myths of misunderstanding about hospice and palliative care.
• Generate referrals through strong relationships and education.
• Guide families and referral sources through the intake process.
• Ensure timely follow-up to convert referrals into admissions.
• Work closely with the admissions and clinical teams to ensure a seamless transition for patients.
• Communicate patient and family needs gathered during initial outreach.
• Develop and implement marketing plans that align with organizational goals.
• Analyze referral trends and territory performance.
• Identify opportunities for growth within assigned territory.
• Represent Stillwater's mission, core values and services professionally.
• Maintain a consistent brand image in the community.
• Keep accurate records of outreach efforts, referral sources, and contacts.
• Provide regular reports on marketing activities and outcomes to leadership.

Skills

Excellent communication

Interpersonal skills

Empathy and emotional intelligence

Organization and time management

Cultural sensitivity

Sales or marketing mindset

Education

Bachelor's degree preferred

Job description

Stillwater Hospice is seeking a Community Relationship Representative to expand outreach in Billings, MT and to educate the community about hospice and palliative care, while building strong relationships with hospitals, physicians, and referral sources.

This role focuses on growth within the territory, coordinating with admissions and clinical teams for smooth transitions, and upholding Stillwater's mission through compassionate community engagement.