Hospice CNA

AHPCO; Sierra Vista (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Supportive work environment with a 文化

Competitive wages and benefits

Generous paid time off

Flexible schedules

Job summary

Hospice of the Valley, Arizona’s leading not-for-profit hospice, has served the Phoenix metropolitan area since 1977. The organization emphasizes compassionate care, teamwork, autonomy, and a supportive culture, offering flexible schedules and generous benefits.

This role provides clinical office leadership, ensuring outstanding patient service and staff engagement in a compliant, quality-focused environment.

Qualifications

• Degree in nursing or health related field required.
• Minimum three years healthcare leadership experience required.
• Exceptional verbal and written communication skills; ability to communicate with tact, diplomacy and authority and interpret complex information.
• Strong interpersonal skills and ability to build relationships with staff, physicians, patients and families.
• Strong mentoring and conflict management skills.
• Professional image, enthusiasm and self‑motivation.
• Advanced critical thinking including interpreting information, assessing and acting.
• Ability to review monthly reports, analyze trends and prepare annual budget.
• Ability to manage time, meet deadlines, and maintain accuracy and confidentiality.

Responsibilities

• Promotes quality service delivery.
• Promotes referrals and business development.
• Coordinates plans with Business Development for growth; ensures excellent customer service and collaboration with community partners; supports continuous improvement and regulatory compliance.
• Ensures quality utilization reviews and chart audits.
• Provides inspiring leadership.
• Hires, supports and retains high performing staff.
• Empowers staff and delegates responsibilities.
• Maximizes Hospice of the Valley resources.
• Maintains professional knowledge and skills.
• Adheres to high standards of personal and professional conduct.

Skills

Healthcare leadership

Verbal communication

Written communication

Interpersonal skills

Mentoring

Conflict management

Professional image

Critical thinking

Budget analysis

Time management

Confidential information handling

Education

Degree in nursing or health related field

Job description

Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Position Profile

Provides overall direction of patient services and daily operations for a designated clinical office or clinical department. This position provides leadership and proactive support to assure outstanding customer service, a well‑motivated, compassionate and competent staff, a reputation of excellence, prudent use of agency resources and compliance with all regulatory guidelines and policies.

Responsibilities

• Promotes quality service delivery.
• Promotes referrals and business development.
• Coordinates plans with Business Development for growth; ensures excellent customer service and collaboration with community partners. Facilitates continuous improvement and assures compliance with regulatory guidelines/HOV policies.
• Assures quality utilization reviews and chart audits.
• Provides inspiring leadership.
• Hires, supports and retains high performing staff.
• Empowers staff and delegates/shares responsibilities.
• Maximizes HOV resources.
• Maintains professional knowledge and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• Degree in nursing or health related field.
• Minimum three years healthcare leadership experience.
• Exceptional verbal and written communication skills. Ability to communicate with tact, diplomacy and authority and interpret and explain complex information. Strong presentation skills.
• Highly developed interpersonal skills and ability to meet people with ease and build rapport. Ability to build and maintain effective relationships with staff, physicians, patients and their families.
• Strong mentoring and conflict management skills.
• Possess professional image, enthusiasm and self‑motivation.
• Advanced critical thinking skills including the ability to interpret a variety of information furnished in multiple ways, to assess accurately and to choose a reasonable action.
• Ability to review monthly reports, analyze trends and prepare annual budget.
• Ability to manage time well, meet deadlines and perform with attention to detail, speed, accuracy and follow-through.
• Ability to deal with confidential information in a professional manner.

Preferred Qualifications

• Hospice or home health experience.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V

Key Requirements

• Degree in nursing or health related field.
• Minimum three years healthcare leadership experience.
• Exceptional verbal and written communication skills. Ability to communicate with tact, diplomacy and authority and interpret and explain complex information. Strong presentation skills.