Hospice Clinical Manager

Pathways Healthcare, Llc; Massachusetts; On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) Match

Health, Dental, Vision Insurance

Life Insurance

Short-Term Disability

Flexible Spending Account

Job summary

Pathways Healthcare is a leading home health and hospice organization focused on patient-centered recovery at home. The role oversees clinical services and staff, ensuring compliant, high-quality hospice care while managing resources and promoting referrals.

The position requires MA RN licensure, a BSN (MSN preferred), and at least three years in hospice management. The company offers a comprehensive benefits package and a supportive culture with a Monday–Friday schedule.

Qualifications

• Registered nurse in MA with current licensure.
• BSN from an NLN-accredited program.
• MSN preferred for leadership role.
• Minimum three years of management experience in hospice or related health care.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate and supervise direct and indirect patient services across clinical personnel.
• Provide guidance to coordinators and Clinical Supervisors to improve hospice care.
• Assist in assessment, planning, implementation, and evaluation of patient and family care.
• Monitor census and staffing levels to manage staffing, revenues, and expenses.
• Collaborate with Human Resources to hire, evaluate, and terminate staff.
• Conduct annual clinician evaluations and ongoing staff development.
• Oversee patient records, statistics, and regulatory reporting to ensure compliance.
• Maintain inventory of supplies and equipment for patient services.
• Develop orientation and ongoing education programs for personnel.
• Lead performance improvement initiatives and ensure safe care delivery.
• Promote organization policies and keep staff informed about regulatory changes.
• Actively promote hospice referrals in the healthcare community.

Skills

Nursing leadership

Staff supervision

Regulatory knowledge

Communication skills

Strategic planning

Education

Bachelor's degree in Nursing

Master's degree in Hospice or related field

Tools

EHR systems

Job description

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

As one of the first home health agencies to adopt AI-assisted documentation, we're investing in tools that give our clinicians time back – saving 5 to 10 hours per week! We have made a deliberate decision not to raise our productivity expectations, so the patients and clinicians win in the end. Technology handles the paperwork and your clinical judgment stays at the center of every note!

We are proud to have ranked in Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Impact patients' lives directly by providing in-home care.
• Opportunities for continued growth and professional development.
  
• Main Office location: Concord, MA and Worcester, MA
• Job Type: Full Time
• Schedule: Monday - Friday

Responsibilities:

• Coordinate and supervise all direct and indirect patient services provided by clinical personnel in the organization.
• Offer guidance and counseling to coordinators and Clinical Supervisors, assisting them in continually enhancing hospice care services provided by the organization's personnel.
• Assist clinical personnel in assessment, planning, implementation, and evaluation of patient and family/caregiver care.
• Interpret operational indicators to detect census changes and volume fluctuations that could impact staffing levels, revenues, or expenses.
• Collaborate with Human Resources to hire, evaluate, and terminate organization personnel.
• Conduct annual evaluations of clinicians, or more frequently as required.
• Oversee the maintenance of patient clinical records, statistics, reports, and records to comply with local, state, and federal laws and regulations.
• Responsible for maintaining adequate and appropriate inventory supplies and equipment for providing patient services.
• Develop, implement, and evaluate orientation programs for new organization personnel. Plan and conduct in-service and continuing education programs to meet the needs of the team.
• Assist in evaluating organizational performance through performance improvement programs, productivity, quarterly and annual reviews, ensuring the quality and safe delivery of hospice services.
• Recommend and administer organization policies and procedures, while staying informed about changes in nursing and hospice care and sharing information with relevant personnel.
• Actively promote hospice referrals in the healthcare community.
  

Qualifications:

• Registered nurse in the State of MA with current licensure to practice professional nursing in the State.
• Bachelor’s degree in nursing from an accredited program by the National League for Nursing. Master’s degree in hospice preferred.
• Three years of management experience in a hospice or related health care organization is desirable.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Maintain current BLS CPR certification.
• Possess a valid driver's license and own a reliable, insured vehicle.
• Has excellent observation, verbal, and written communication skills.
• Knowledge of business management, governmental regulations and ACHC standards.

Benefits & Compensation:

• Salary Range: $90K-115K/Annual Salary
• Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
• Opportunities for leadership development and professional growth.

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!