Hospice Clinical Manager

Pathways Healthcare; Concord (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision

Life Insurance

Short-Term Disability

Flexible Spending Account

Job summary

Pathways Healthcare, Llc in Concord, MA is seeking a Nurse Leader to oversee clinical services and staff across the hospice program. You will supervise direct and indirect patient care, guide coordinators, and ensure compliance with regulations while promoting high-quality, patient-centered care at home.

The role requires MA RN licensure, a BSN (MSN preferred), and prior hospice management experience. A valid driver’s license and reliable vehicle are required.

Qualifications

• Licensed Registered Nurse in MA with active license.
• BSN from NLN-accredited program; MSN preferred.
• 3+ years of management experience in hospice/healthcare desirable.
• Demonstrated ability to supervise professional and administrative staff.
• Valid driver's license and insured vehicle.
• Excellent observation, verbal and written communication skills.
• Knowledge of ACHC standards and regulations.

Responsibilities

• Coordinate and supervise all direct and indirect patient services provided by clinical personnel.
• Guide coordinators and Clinical Supervisors to improve hospice care services.
• Assist clinical personnel in assessment, planning, implementation, and evaluation of patient and family care.
• Monitor census and staffing impacts from operational indicators.
• Collaborate with HR to hire, evaluate and terminate personnel.
• Conduct annual evaluations of clinicians.
• Maintain patient clinical records and compliance with laws and regulations.
• Ensure inventory of supplies and equipment for patient services.
• Develop and evaluate orientation programs and ongoing education for staff.
• Drive performance improvement and quarterly/annual reviews to ensure quality and safety.

Skills

RN license MA

Leadership

Communication

Regulatory knowledge

Driver's license

Education

BSN

MSN preferred

Job description

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

As one of the first home health agencies to adopt AI-assisted documentation, we're investing in tools that give our clinicians time back – saving 5 to 10 hours per week! We have made a deliberate decision not to raise our productivity expectations, so the patients and clinicians win in the end. Technology handles the paperwork and your clinical judgment stays at the center of every note!

We are proud to have ranked in Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Impact patients' lives directly by providing in-home care.
• Opportunities for continued growth and professional development.
  
• Main Office location: Concord, MA and Worcester, MA
• Job Type: Full Time
• Schedule: Monday - Friday

Responsibilities:

• Coordinate and supervise all direct and indirect patient services provided by clinical personnel in the organization.
• Offer guidance and counseling to coordinators and Clinical Supervisors, assisting them in continually enhancing hospice care services provided by the organization's personnel.
• Assist clinical personnel in assessment, planning, implementation, and evaluation of patient and family/caregiver care.
• Interpret operational indicators to detect census changes and volume fluctuations that could impact staffing levels, revenues, or expenses.
• Collaborate with Human Resources to hire, evaluate, and terminate organization personnel.
• Conduct annual evaluations of clinicians, or more frequently as required.
• Oversee the maintenance of patient clinical records, statistics, reports, and records to comply with local, state, and federal laws and regulations.
• Responsible for maintaining adequate and appropriate inventory supplies and equipment for providing patient services.
• Develop, implement, and evaluate orientation programs for new organization personnel. Plan and conduct in-service and continuing education programs to meet the needs of the team.
• Assist in evaluating organizational performance through performance improvement programs, productivity, quarterly and annual reviews, ensuring the quality and safe delivery of hospice services.
• Recommend and administer organization policies and procedures, while staying informed about changes in nursing and hospice care and sharing information with relevant personnel.
• Actively promote hospice referrals in the healthcare community.
  

Qualifications:

• Registered nurse in the State of MA with current licensure to practice professional nursing in the State.
• Bachelor’s degree in nursing from an accredited program by the National League for Nursing. Master’s degree in hospice preferred.
• Three years of management experience in a hospice or related health care organization is desirable.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market and deal tactfully with customers and the community.
• Maintain current BLS CPR certification.
• Possess a valid driver's license and own a reliable, insured vehicle.
• Has excellent observation, verbal, and written communication skills.
• Knowledge of business management, governmental regulations and ACHC standards.

Benefits & Compensation:

• Salary Range: $90K-115K/Annual Salary
• Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
• Opportunities for leadership development and professional growth.

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!