Hospice Clinical Liaison RN

Community Health Network, Inc.; Fishers (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Community Health Network is seeking a Clinical Liaison to ensure hospice patients referred to Community Hospice receive outstanding care as they transition to home hospice. Responsibilities include daily referral follow-up, coordinating meds and supplies, and ensuring seamless discharge.

The role requires an RN license in Indiana, 2 years hospice experience, and valid Indiana driver’s license. Close collaboration with Palliative and Case Management teams is essential.

Qualifications

• Graduate of NLN, CCNE, ACEN, or NLN CNEA accredited nursing school, or three years of related professional nursing experience.
• Bachelor’s degree in Nursing preferred.
• Licensed RN in Indiana (NLC).
• 2 years Hospice experience required.
• Current Indiana Driver’s License and automobile insurance.

Responsibilities

• Ensure hospice patients referred to Community Hospice receive an excellent care experience.
• Follow patient referrals daily until discharge and ensure meds and supplies are ordered prior to going home.
• Follow patient home and admit to hospice service when necessary; coordinate with admission nurse.
• Build effective relationships with hospital referral sources to increase hospice referrals.

Skills

Relationship building

Communication

Marketing analysis

Project coordination

Education

NLN/CCNE/ACEN nursing accreditation

Bachelor’s degree in Nursing

Job description

9894 E 121st Street
Fishers , IN 46038
United States

Shift

Day Job

Hours

8am-5pm Monday-Friday

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Clinical Liaison will be responsible forensuring hospice patients referred to Community Hospice at our Hospitals receive an excellent care experience while transitioning onto hospice care. Primary responsibilities include following the patient referral daily until discharged, allowing for safe discharge with all medicine and supplies ordered prior to patient going home, following patient's home and admitting to hospice service when necessary, giving report to hospice admission nurse and building an effective relationship with all referral sources in the hospital to increase hospice referrals.

Exceptional Skills and Qualifications

• Marketing Liaison: Monitor along with marketing lead, the conversion rates of hospital referrals and problem solve issues to work on increasing conversion rates to at least 60%. Conduct monthly marketing rounds with the marketing lead to acknowledge Palliative care, Case management and any other referral sources. Marketing rounds to include thank you notes/treats, updates on any new hospice changes or programing, feedback on cases, doing a needs assessment on any improvements in flow or communication of discharges. Clinical Liaison will make marketing rounds weekly to ensure Palliative team, Case managers and all referral sources know we are actively seeking new referrals. Work with marketing lead to visit top referring physician offices in the immediate area of the hospital to allow the staff to have a “face with a name”. This will increase our visibility and create rapport with the physicians, navigators and staff of our network partners.
• Collaboration: Meet with Palliative Care and Case Management team on daily basis to assess their patient needs to discharge home on hospice care. Work in coordination with Palliative Care and Case Management to communicate all discharge plans, family dynamics and our admission times once discharged, and any other pertinent details that will help with seamless discharge for the hospital teams. Ensure hospice admission nurse is aware of all details of the case. Be on Palliative Care call every morning to report and give updates on current palliative cases that they have referred to Community Hospice.
• Hospice/Referrals: Enable all hospice patients to have a safe discharge to their home by ordering all equipment in a timely manner, making sure they have the proper medications, ambulance transport is set and all other items that might be needed for each particular case. Follow patient home and conduct same day admission. Allowing for continuum of care if the patient needs same day admission and our admission team is not able to do the admission. Admit any GIP’s onto our service in the hospital that you are assigned to, making daily rounds and coordinating care with our IDG team and NP’s. Create a plan for discharge with hospice staff, if patient goes home. Educate all referral sources on hospice appropriate patients and need for early referrals so we can plan for same day admissions as we are already involved in the case. Report to the hospital immediately after the Palliative Care call to follow up on any new referrals and check in with all referral sources.
• Graduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience
• Bachelor’s degree in Nursing preferred
• Licensed as a Registered Nurse (RN) with a valid license to practice in the state of Indiana as listed in the Nurse Licensure Compact (NLC)
• 2 years Hospice experience required
• Current Indiana Driver’s License and current automobile insurance

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Community Physician Network Indianapolis Eastside