Hospice Business Office Coordinator

Harmony Hospice, LLC; Chicopee (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

Paid time off

Holiday pay

Supportive team culture

Meaningful impact in hospice care

Job summary

Harmony Hospice of MA is seeking a highly organized, detail-oriented Business Office Coordinator to support daily administrative operations in a growing hospice agency. The role covers billing reconciliation, payroll processing, HR onboarding, and general administrative coordination.

The ideal candidate thrives in a fast-paced healthcare setting, maintains confidentiality, and communicates effectively while supporting colleagues and ensuring smooth daily operations.

Qualifications

• Minimum of one year of administrative, HR, payroll, or business office experience.
• Healthcare, hospice, or home health office experience preferred.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience with payroll systems and HR platforms preferred.
• Excellent organizational and time-management skills.

Responsibilities

• Reconcile hospice billing and claims data for accuracy and completeness.
• Review billing reports and identify discrepancies for correction.
• Assist with insurance verification and payment tracking.
• Collaborate with clinical and finance teams to resolve billing issues.
• Maintain accurate financial records and documentation.

Skills

Administrative experience

HR experience

Payroll experience

Microsoft Office

Attention to detail

Education

High school diploma

Tools

Payroll software

HR platforms

Excel

Outlook

Word

Job description

Hospice Business Office Coordinator

Harmony Hospice of MA

Harmony Hospice is seeking a highly organized, detail-oriented, and proactive Business Office Coordinator to support the daily administrative operations of our growing hospice agency. This position plays an important role in office management, payroll processing, billing reconciliation, employee onboarding, HR support, and administrative coordination.

The ideal candidate thrives in a fast-paced healthcare environment, maintains confidentiality, and brings strong communication and problem-solving skills. We’re looking for someone who enjoys keeping things organized, supporting colleagues, and helping daily operations run smoothly.

Key Responsibilities

Billing & Revenue Cycle Support

• Reconcile hospice billing and claims data for accuracy and completeness.

• Review billing reports and identify discrepancies for correction.

• Assist with insurance verification and payment tracking.

• Collaborate with clinical and finance teams to resolve billing issues.

• Maintain accurate financial records and documentation.

Payroll Administration

• Assist with processing payroll accurately and on time.

• Audit timesheets, mileage, PTO

• Resolve payroll discrepancies and respond to employee inquiries.

• Maintain payroll records in accordance with company policies.

Human Resources & Recruiting

• Coordinate recruitment activities, including posting positions, scheduling interviews, and communicating with candidates.

• Facilitate employee onboarding and orientation.

• Coordinate background checks, reference checks, and credential verification.

• Maintain personnel files and HR documentation.

• Assist with employee benefits administration and compliance tracking.

• Monitor licensure, certifications, and required training renewals.

Administrative Operations

• Answer phones and provide professional, compassionate service to patients, families, referral partners, and staff.

• Prepare reports, correspondence, and meeting materials.

• Maintain office supplies and coordinate vendor needs.

• Assist leadership with special projects and operational initiatives.

• Support documentation and tracking related to Medicare, state, and accreditation requirements.

• Manage document filing and record retention processes.

• Any other tasks or duties as assigned by the Hospice Administrator

Qualifications

• Minimum of one year of administrative, HR, payroll, or business office experience.

• Healthcare, hospice, or home health office experience preferred.

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Experience with payroll systems and HR platforms preferred.

• Excellent organizational and time-management skills.

• Strong attention to detail and accuracy.

• Ability to manage competing priorities and follow through on tasks.

• Commitment to confidentiality and professionalism.

• High school diploma required

What We Offer

• Competitive salary

• Medical, dental, and vision benefits

• Paid time off

• Holiday pay

• Supportive team culture

• Opportunity to make a meaningful impact in hospice care

Why Join Harmony Hospice?

At Harmony Hospice, we believe compassionate care starts with a team that feels supported. As our Business Office Coordinator, your work behind the scenes will help our clinicians focus on what matters most caring for patients and their families.

If you take pride in keeping things running smoothly, enjoy supporting others, and want your work to have a meaningful purpose, we’d love to meet you.