Hospice Administrative Assistant

Transitions Care; Peoria (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance plans

Life Insurance

401(k) matching

Company Equipment

Paid Time Off

Job summary

Transitions Hospice in Peoria, IL seeks a Team Assistant & Volunteer Coordinator to act as the operational backbone of the branch, ensuring clinical teams run smoothly, records stay accurate, and the volunteer program thrives.

The role involves scheduling, data entry, managing orders and care documentation, and supporting IDG meetings while developing and supervising a robust volunteer program to meet patient and family needs.

Qualifications

• Bachelor’s degree preferred; advanced degree a plus.
• 2+ years in healthcare setting.
• Hospice and/or volunteer coordination experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable working independently and with teams.

Responsibilities

• Scheduling, faxing, phone calls, and day-to-day requests support.
• Data entry of patient information and medical records maintenance.
• Managing orders, plan of care documentation, and discharge paperwork.
• Coordinate IDG meetings and serve as scribe for documentation.
• Developing and maintaining the volunteer training/orientation program.
• Recruiting and coordinating volunteers through yearly sessions.
• Establishing volunteer service needs with patients and care team.
• Supervising and evaluating volunteers; maintaining personnel files and stats.
• Coordinating ongoing volunteer education meetings and support.

Skills

Healthcare coordination

Scheduling

Data entry

Documentation

Independent work

Education

Bachelor's degree in applicable field

Advanced degree in Human Services or equivalent

Job description

Description

Schedule: 4 - 10 hr. shifts, with every 3rd weekend

Salary: $20 - $22 / hour

The Heart Behind the Team

At Transitions Hospice, we don't just manage care — we protect dignity, comfort, and the moments that matter most. We've reimagined hospice to be something different: compassionate, unhurried, and built around the whole person. That means every detail handled with care, every volunteer placed with purpose, and every team member supported so they can focus on what matters most — the patients and families counting on us.

If you're an organized, people-first professional who wants your work to mean something beyond a to-do list, this is your role.

What You'll Do

As Team Assistant & Volunteer Coordinator, you'll be the operational backbone of your branch — keeping clinical teams organized, records accurate, and our volunteer program thriving. Your day-to-day includes:

Office & Clinical Support

• Supporting staff with scheduling, faxing, phone calls, and day-to-day requests
• Performing data entry of patient information and keeping medical records current through timely uploads
• Tracking, uploading, and receiving signed orders and plan of care documentation
• Submitting discharge paperwork, CTI orders, and county-specific coroner forms upon admission or discharge
• Scheduling Face-to-Face encounters with NP/MD and maintaining spreadsheets for auditing
• Assisting with medical record requests and processing missed visits and coordination notes
• Maintaining temperature logs for refrigerators containing medications
• Ensuring new hires have supplies ready on their start date, coordinated with HR and IT

IDG Meeting Support

• Assisting the QA RN and clinical leadership in preparing for IDG team meetings
• Serving as scribe during IDG meetings to ensure thorough and accurate documentation

Volunteer Program Management

• Developing and maintaining a volunteer training and orientation program in collaboration with the Manager of Volunteer Services
• Recruiting, educating, and selecting volunteers through a minimum of three formal recruitment sessions per year
• Establishing volunteer service needs in partnership with patients, families, and the full hospice care team
• Supervising and evaluating volunteers in a timely and supportive manner
• Maintaining current volunteer personnel files and monthly program statistics
• Coordinating ongoing support and education meetings for the volunteer team
• Representing Transitions Hospice volunteer services to individuals and community groups
• Participating in budget preparation and quality improvement activities as needed

Why Choose Transitions Hospice?

At Transitions, no role is behind the scenes — every team member is part of the care. Our Team Assistants and Volunteer Coordinators are the glue that holds our branches together, making sure our clinical teams can focus on patients and our volunteers feel valued and prepared. We invest in the people who invest in our mission.

Benefits We Offer

• Competitive salary
• Medical / Dental / Vision Insurance plans
• Life Insurance
• 401(k) matching
• Company Equipment
• Paid Time Off

Requirements

What You Bring

• Bachelor's degree in an applicable field preferred; advanced degree in Human Services or equivalent experience a plus
• 2+ years of experience in a healthcare setting
• Hospice and/or volunteer coordination experience preferred
• Strong attention to detail with excellent organizational and documentation skills
• Comfortable working independently and collaboratively across clinical and administrative teams
• Compassion for patients, families, and volunteers navigating end-of-life care