Hospice Account Executive

The Pennant Group; Kingsport (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Beacon Hospice in Kingsport, TN seeks an Account Executive to serve as the primary contact for hospice referral sources, conducting sales calls, education, and information sessions to grow referrals and awareness.

Responsibilities include relationship building, budgeting, and coordinating community education, with a focus on meeting census goals and expanding market share in the region.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• At least two years of demonstrated success in hospice sales.

Responsibilities

• Build collaborative relationships internally and externally.
• Manage a marketing budget and project ROI.
• Execute effective sales calls to identify needs and communicate benefits.
• Develop territory through strategic planning and account development.
• Plan activities to maximize market coverage with current and prospective accounts.
• Coordinate community education and in-services.
• Achieve census admission goals and annual budget targets.
• Complete assignments timely and report progress to supervisor.
• Attend meetings to update on accounts and customer needs.

Skills

Stakeholder interaction

Marketing & community education

Communication skills

Time management

Microsoft Office proficiency

Budget management

Driver's license & transportation

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Job Title: Hospice Account Executive

Job Location: Kingsport, TN
Office: Beacon Hospice
Job Status: Full-Time

We are looking for an Account Executive to join us at Beacon Hospice in Kingsport!

POSITION SUMMARY

Serves as the customer service representative for all hospice agency referral sources, including sales calls, hospice education and information, and community in-services regarding hospice.

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Helps build collaborative working relationships both internally and externally.
• Responsible for being a good steward of the agency’s financial resources by projecting a return on monies spent and managing a marketing budget.
• Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of the Company. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections, and closing.
• Successfully executes a weekly, monthly, and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing.
• Plans activity to maximize territory coverage of both existing and prospective accounts.
• Participates in collaborative strategic planning and problem solving as it relates to marketing growth strategies and community education.
• Responsible for achievement of census admission goals/expectations as established at hire or at review of annual agency budget goals.
• Completes specific assignments timely as requested by supervisor.
• Attends staff meetings to give an update regarding accounts, customer needs, and progress towards agency growth strategies.
• Coordinates in-services with community and medical-based groups to educate them on hospice services on an as needed basis.
• Responsible for checking email daily and responding to phone messages within one (1) business day.
• Responsible for all sales administration duties including, but not limited to, CRM compliance, expense reports, payroll time sheets, medical director time sheets, strategic territory planner, PTO requests, and paperwork delivery or pick-up as needed.
• Other appropriate tasks and special projects as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

QUALIFICATIONS & REQUIREMENTS FOR THE POSITION

• High school diploma or equivalent required; Bachelor’s degree preferred.
• At least two (2) years of demonstrated success in hospice sales.

PREFERRED KNOWLEDGE AND SKILLS

• Ability to professionally and effectively interact with a variety of stakeholders.
• Ability to generate creative ideas related to marketing and community education.
• Effective and persuasive communication skills; a positive and outgoing manner.
• Strong time management and organizational skills.
• Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Current driver’s license and reliable means of transportation.
• Ability to manage budget and utilize resources effectively.

SUPERVISORY RESPONSIBILITIES

None.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job may be performed at a desk and require heavy use of office equipment, including computer, tablet, and phone. Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting twenty (20) pounds. Significant portion (>50%) of daily assignments may require travel to client/resident/patient locations or other work sites, via car or public transportation. Schedule may occasionally require evening, night, holiday, or weekend work. Ability to effectively work from a remote/home office.

BEACON HOSPICE & THE PENNANT GROUP

Beacon Hospice an affiliate of The Pennant Group (NASDAQ: PNTG), is the employer for this position as stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health, hospice, and home care agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

At Beacon, we shine as a trusted guide for Tennessee families seeking healing and comfort at home. Just as a beacon provides light and direction, our caregivers bring clarity, encouragement, and skilled expertise to patients recovering from illness, surgery, managing chronic conditions, or navigating life’s final chapters with dignity. Rooted in Tennessee’s values of resilience, family, and community, we deliver more than care — we deliver life-changing service that helps patients regain independence, find strength, and experience peace where they feel most secure: at home.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.