Hospice Account Exec

St-Croix-Hospice-; Lombard (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

St. Croix Hospice in Lombard, IL is seeking a Care Transition Coordinator to guide admissions, coordinate marketing operations, and strengthen referrals across the Schaumburg/Elk Grove Village territory.

You will document activities in the CRM, monitor market dynamics, and educate patients and families about hospice choices while supporting budgeting and resource planning.

Qualifications

• Associate’s degree in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to customers and clients tactfully.
• Demonstrates good communication, negotiation, and public relations skills.
• Exhibits autonomy, organization, and flexibility.
• Ability to pass DHS background study.

Responsibilities

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains knowledge of markets including government agencies, major payer groups, referral sources, and competitor positioning.
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and vendors.
• Provides patient, family, and caregiver education on hospice and informed decision making.
• Assists in establishing organization volume projections in the annual budget and marketing allocations.
• Monitors allocation of resources according to budgetary limitations.
• Performs other duties as assigned.

Skills

Communication skills

Negotiation skills

Public relations

Autonomy

Organization

Flexibility

Cooperation

Education

Associate’s degree in Marketing

Associate’s degree in Business Administration

Associate’s degree in Healthcare

Related field

Job description

Job DetailsJob Location: Lombard, IL 60148Position Type: Full TimeWork Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

This role will be based in our Lombard branch and be focused primarily on theSchaumburg/Elk Grove Village territory.

Care Transition Coordinator Position Overview

• Meet admission and call volume targets.


• Coordinates daily sales and marketing operations including implementation of marketing initiatives.


• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.


• Document all sales activity in the CRM per organizational requirements.


• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.


• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.


• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors.


• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.


• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketingdepartment.


• Monitors allocation of resources according to budgetary limitations.


• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.


• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.


• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.


• Assists in orienting all new staff members of the marketing team.


• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.


• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.


• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided


• Monitors and reports cost effectiveness of marketing efforts.


• Performs other duties as assigned.

QualificationsRequirements/Qualifications

• Associate’s degrees in Marketing, Business Administration, Healthcare, or related field.


• Ability to position services to, and deal tactfully with, customers and clients


• Demonstrates good communications skills, negotiation skills, and public relations skills.


• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.


• Ability to pass DHS background study.