Honda Service Advisor

Keeler Collision; New York, Northern (NY, KY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Honda Factory Training

Employee Discounts

Job summary

Keeler Honda in Latham, NY is seeking a qualified Service Advisor to join our full-time service team. You will greet customers, document concerns, communicate repair recommendations, and coordinate repairs with technicians.

Expect performance-based earnings with average annual earnings around $115,000+ after acclimation. The role emphasizes strong customer service, clear communication, and maintaining a professional work environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills.
• Valid driver’s license with a clean driving record.
• Automotive service or repair experience preferred.
• Dealership or showroom/customer-facing experience a plus.

Responsibilities

• Greet customers professionally and understand their service needs.
• Document concerns, prepare estimates, and communicate repair recommendations.
• Provide updates on repair status and expected completion times.
• Coordinate repairs with technicians and management.
• Accurately manage repair orders and loaner agreements.
• Review completed repairs and invoices with customers.
• Perform vehicle walkarounds, inspections, and test drives.
• Address customer concerns and provide excellent service.
• Build lasting customer relationships and support customer retention.
• Maintain a clean, organized, and professional work environment.
• Meet individual and department performance goals.

Skills

Customer service

Communication

Organizational skills

Multitasking

Basic computer skills

Valid driver's license

Automotive service familiarity

Job description

Keeler Honda | Latham, NY
Full-Time
Salary + Commission | Average Earnings of $115,000+ Annually Once Acclimated

Join a service team known throughout the Capital Region for exceptional customer satisfaction, transparent communication, and a commitment to doing what's right for every customer.

If you enjoy solving problems, building relationships, and being rewarded for your performance, we'd love to meet you.

Our customers routinely describe Keeler Honda as professional, honest, accommodating, and attentive. Reviews frequently mention service advisors who take the time to explain repairs, keep customers informed, arrange loaner vehicles when needed, and help customers avoid unnecessary work through honest recommendations. We are looking for someone who embodies those same values and wants to work for a company that you can grow with as a true professional.

Compensation

• Competitive salary plus commission
• Average earnings of $115,000+ annually once fully acclimated
• Strong customer-pay and maintenance opportunity base
• Manufacturer and dealer-supported training

Schedule

• Monday through Friday
• 9-hour workday with a 1-hour lunch break
• Every 3rd Saturday: 8:00 AM to 4:00 PM

Responsibilities

• Greet customers professionally and understand their service needs
• Document concerns, prepare estimates, and communicate repair recommendations
• Provide updates on repair status and expected completion times
• Coordinate repairs with technicians and management
• Accurately manage repair orders and loaner agreements
• Review completed repairs and invoices with customers
• Perform vehicle walkarounds, inspections, and test drives
• Address customer concerns and provide excellent service
• Build lasting customer relationships and support customer retention
• Maintain a clean, organized, and professional work environment
• Meet individual and department performance goals

Qualifications

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Basic computer skills
• Valid driver's license with a clean driving record
• Automotive service or repair experience preferred
• Dealership, sales, hospitality, or consultative customer service experience a plus
• Experience with dealership software preferred
• 401(k) with Company Match
• Paid Time Off
• Honda Factory Training
• Employee Vehicle, Parts & Service Discounts