Automotive Service Advisor

BUERKLE IMPORTS COMPANY INC; White Bear Lake (MN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid training

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

HSA/FSA

Job summary

Buerkle Honda in White Bear Lake, MN is seeking an energetic Automotive Service Advisor (Express) to join our busy Honda service team. This full-time role offers paid training, mentorship, and a clear path for advancement within a family-owned dealership that has served Minnesota since 1953.

The position features a stable schedule with no Sundays, opportunities for overtime, and a compensation plan that rewards performance with base pay plus commissions and bonuses.

Qualifications

• Valid driver's license with acceptable driving record.
• Ability to work a full-time schedule, including Saturdays.
• Experience as Service Advisor preferred but not required.
• Strong customer service and communication skills.

Responsibilities

• Welcome customers and create repair orders for routine maintenance and light repairs.
• Listen carefully and accurately document customer concerns for technicians.
• Explain maintenance recommendations in an easy-to-understand manner.
• Prepare repair estimates and review available service options.
• Keep customers informed throughout the repair process.
• Monitor repair order progress to ensure timely completion.
• Review completed repairs with customers and answer questions.
• Recommend future maintenance based on Honda factory maintenance schedules.
• Ensure repair orders are accurate and complete before closing.
• Deliver an exceptional customer experience on every visit.

Skills

Customer service

Team player

Communication

Job description

Automotive Service Advisor (Express) | $50K–$75K+ | Paid Training | No SundaysLaunch Your Automotive Career with One of Minnesota's Premier Honda DealershipsBuerkle Honda has proudly served the Twin Cities since 1953 and continues to be one of the area's busiest and most respected Honda dealerships. We are looking for an energetic, customer-focused professional to join our award-winning service team as a Full-Time Automotive Service Advisor (Express).This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants a long-term career with excellent earning potential and opportunities for advancement.No automotive experience? No problem.Many of our most successful Service Advisors came from hospitality, restaurants, retail management, banking, customer service, and other people-focused industries. If you enjoy helping people and providing exceptional customer service, we'll teach you the automotive side.This is a true career opportunity—not just another job. Many of our Senior Service Advisors began their careers in this exact position.Why Buerkle Honda?Family-owned Honda dealership proudly serving Minnesota since 1953One of the busiest Honda service departments in the Twin CitiesStable customer-pay repair volume with year-round businessComprehensive paid training and ongoing mentorshipClear career advancement opportunitiesSame schedule every weekClosed every SundayPromote from within whenever possibleCompensation & SchedulePerformance Pay Plan (Base Pay + Commission + Bonuses)Expected first-year earnings of $50,000+Experienced, high-performing Express Service Advisors have the opportunity to earn $75,000+ annuallyPerformance bonuses and incentive opportunitiesOvertime opportunities availableSame schedule every weekSchedule includes Saturdays (No Sundays)One non-consecutive weekday offSeveral shifts each week ending at 7:00 PMBenefitsMedical, Dental, Vision, Life & Disability InsuranceEmployer-paid Life Insurance401(k) with Company MatchPaid Time Off after 90 daysPaid HolidaysPaid Honda factory and dealership trainingPaid uniformsEmployee discountsFlexible Spending Account (FSA)Health Savings Account (HSA)Employee Assistance ProgramProfessional development opportunitiesCommunity volunteer opportunitiesCareer advancement and promotion from withinWhat You'll DoAs an Automotive Service Advisor (Express), you'll be the primary point of contact between our customers and our service team, helping ensure every guest receives an outstanding dealership experience.Responsibilities IncludeWelcome customers and create repair orders for routine maintenance and light repairs.Listen carefully and accurately document customer concerns for technicians.Explain maintenance recommendations in an easy-to-understand manner.Prepare repair estimates and review available service options.Keep customers informed throughout the repair process.Monitor repair order progress to ensure timely completion.Review completed repairs with customers and answer questions.Recommend future maintenance based on Honda factory maintenance schedules.Ensure repair orders are accurate and complete before closing.Deliver an exceptional customer experience on every visit.What We're Looking ForThe ideal candidate is someone who:Enjoys helping people and building lasting customer relationships.Maintains a positive, professional attitude.Thrives in a fast-paced environment.Is organized and detail-oriented.Communicates effectively with customers and coworkers.Is dependable and self-motivated.Enjoys working as part of a team.Takes pride in delivering exceptional customer service.Maintains the highest ethical standards.Previous experience in customer service, hospitality, retail, banking, sales, or automotive service is helpful—but not required.Career GrowthThis position is designed as the first step toward a long-term career with Buerkle Honda.Many of our current Senior Service Advisors started as Express Service Advisors and advanced through our structured training program into senior advisor and leadership positions.If you're looking for a company that invests in its employees, provides outstanding training, and promotes from within, we'd like to meet you.QualificationsValid driver's license with an acceptable driving record.Previous Service Advisor experience is preferred but not required.Ability to work a full-time schedule, including Saturdays.Ability to thrive in a fast-paced, customer-focused environment.Questions Candidates Ask UsDo I need previous automotive experience?No. Many of our most successful Service Advisors came from restaurants, hospitality, retail, banking, and other customer service careers. If you enjoy helping people and providing exceptional service, we'll teach you the automotive side.Will I receive paid training?Absolutely. We provide paid Honda and dealership training along with one-on-one mentorship to help you succeed. Our goal is to help you build a long-term career—not just learn a job.Is there room for advancement?Yes. This position is specifically designed as a career path. Many of our Senior Service Advisors and department leaders started in our Express Service Advisor position before advancing within the dealership.How busy is the dealership?Very busy. Buerkle Honda has one of the largest Honda service operations in the Twin Cities with a loyal customer base and consistent repair volume throughout the year, providing excellent earning opportunities.Will I work Sundays?No. Buerkle Honda is closed every Sunday. Your schedule will remain consistent each week and includes one weekday off in addition to Sunday.What does a typical day look like?You'll greet customers, write repair orders for routine maintenance and light repairs, communicate with technicians, keep customers informed throughout the repair process, and ensure every customer leaves with an exceptional service experience.What kind of person succeeds in this position?Someone who genuinely enjoys helping people, communicates well, stays organized in a fast-paced environment, and enjoys working as part of a team. A positive attitude and willingness to learn are just as important as previous experience.Why should I choose Buerkle Honda over another dealership?Because we invest in our employees. We offer structured training, consistent schedules, competitive compensation, outstanding benefits, opportunities for advancement, and a supportive team environment. We believe our people are our greatest asset, and many of our managers and senior advisors have built long-term careers here.Ready to Join the Buerkle Honda Team?If you're looking for a career where your customer service skills can grow into a rewarding profession with excellent earning potential, we'd love to hear from you.Apply today through Indeed or stop by the dealership to complete an application and meet our Service Manager.Buerkle Honda3360 Highway 61 NWhite Bear Lake, MN 55110Learn more at www.buerklehonda.comBuerkle Honda is proud to be an Equal Opportunity Employer.Job DetailsJob Type: Full-timeSchedule8-hour shiftsDay shiftSaturday availability requiredNo SundaysBenefits401(k)401(k) MatchingDental InsuranceVision InsuranceHealth InsuranceHealth Savings Account (HSA)Flexible Spending Account (FSA)Life InsuranceEmployee Assistance ProgramEmployee DiscountPaid Time OffPaid HolidaysProfessional Development AssistanceWork Location: In Person – White Bear Lake, MNCustomer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician’s repair recommendations to customers while communicating customer needs to technicians.Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.