Honda Automotive Service Advisor

Murgado Automotive Group; Illinois; On-site; USD 50,000 - 140,000; Full time

Job summary

An established industry player is seeking a dedicated Honda Service Advisor to join their dynamic team. This role is pivotal in ensuring exceptional customer experiences by acting as the primary contact for Honda customers. You will manage service appointments, conduct vehicle inspections, and communicate repair needs transparently. The company offers a competitive compensation package and a supportive work environment focused on teamwork and customer satisfaction. If you have a passion for automotive service and customer care, this opportunity is perfect for you!

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Ongoing Training

Performance-Based Incentives

Qualifications

• Previous experience as a Service Advisor or in customer service preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet customers and assist with scheduling service appointments.
• Conduct vehicle inspections and communicate service needs.

Skills

Customer Service

Communication Skills

Organizational Skills

Automotive Knowledge

Multitasking

Education

High School Diploma

Experience in Automotive Service

Tools

Dealership Management Systems

Computer Applications

Job description

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Motor Werks, a proud member of the esteemed Murgado Automotive Group, stands as a beacon of excellence in the automotive industry. With a commitment to unparalleled customer service and a passion for automotive innovation, we represent top brands and deliver exceptional experiences to our valued customers.

Motor Werks is currently seeking a customer-focused and detail-oriented Honda Service Advisor to join our dynamic team. As the primary point of contact for our Honda customers, the Service Advisor plays a crucial role in ensuring a seamless service experience and exceeding customer expectations.

Key Responsibilities

Greet customers in a friendly and professional manner and assist them with scheduling service appointments.

Listen to customer concerns and accurately document service requests and vehicle symptoms.

Conduct vehicle walk-around inspections to identify service needs and communicate recommended repairs to customers.

Provide transparent and detailed explanations of service recommendations, including estimated costs and timelines.

Coordinate with the service team to ensure timely and efficient completion of customer repairs and maintenance.

Maintain open communication with customers throughout the service process, providing updates on repair progress and addressing any additional concerns.

Ensure accurate completion of service paperwork, including work orders and invoicing, in compliance with dealership procedures.

Uphold the highest standards of customer satisfaction and service quality at all times.

Qualifications

Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.

Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

Knowledge of automotive service and repair processes, including basic technical terminology.

Exceptional organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

Proficiency in computer applications and dealership management systems.

Valid driver's license and a clean driving record.

Benefits

Competitive compensation package with opportunities for performance-based incentives.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Ongoing training and professional development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.

Supportive and collaborative work environment with a focus on teamwork and customer satisfaction.

If you are a motivated individual with a passion for customer service and a drive to excel in the automotive industry, we encourage you to apply for the Honda Service Advisor position at Motor Werks. Please submit your resume and cover letter outlining your relevant experience and qualifications!

Salary depends on experience and performance.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

PI266200155

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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