Homework Cruise Customer Service Consultant

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; United States; Remote; USD 21,000 - 26,000; Full time

Job summary

Join a leading cruise agency as a home-based Cruise Customer Service Consultant. This position requires cruise industry knowledge and excellent customer service skills. In this role, you will deal with post-sales queries, upsell bookings, and provide support, ensuring client satisfaction while working from home.

Benefits

Fully homebased role with provided equipment

Salary up to GBP25,500 plus incentives

Travel discounts for you and your family

Ongoing training and support

Qualifications

• Experience in customer service/support role within the cruise industry.
• Organised and professional with good attention to detail.
• Ability to work effectively within a team.

Responsibilities

• Manage post-sales queries via phone and email.
• Upsell bookings and handle special requests.
• Resolve client issues and complaints.

Skills

Cruise industry experience

Customer service skills

Attention to detail

Complaint resolution

Target-driven

Team player

Job description

Homework Cruise Customer Service Consultant

Join a leading cruise agency as a home-based Cruise Customer Service Consultant!

If your cruise industry knowledge is "shipshape" and you delight in providing excellent customer service to your clients, we'd love to hear from you!

Our client can offer:

• A fully homebased role - all equipment is provided
• A salary up up to GBP25,500 plus incentives
• Working hours between 9am - 6pm
• Fantastic cruise and travel discounts for you and your family
• Ongoing training and support

So, if you have a cruise sector and customer service background and are interested in hearing more about these Cruise Customer Service Consultant roles, please contact us today for a confidential chat or apply online!

Role of Cruise Customer Service Consultant:

• Dealing with a range of post-sales queries, via phone and email
• Arranging special requests and add-ons
• Confidently upsell on bookings
• Actioning any changes/amendments
• Resolving any client issues or complaints, escalating as necessary
• Dealing within any ad hoc administration tasks as required

Skills required for the role:

• Previous cruise industry experience, preferably within a customer service/support role
• Good working knowledge of the cruise sector
• Organised and professional with good attention to detail
• Ability to deal with complaints and find an amicable solution
• Ability to work to targets
• Strong team player

If you d like to learn more about this Cruise Customer Service Consultant role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

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