Homeowner Services Coordinator

Evergreen Habitat for Humanity; Vancouver (WA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Paid medical insurance

Paid dental insurance

Paid holidays

Retirement contributions

Paid time off

Flexible work environment

Job summary

Evergreen Habitat for Humanity is seeking a Homeowner Services Coordinator to serve as the backbone of the Homeowner Services Department. The role supports homeownership, repair programs, homeowner education, and resilience initiatives by coordinating intake, communications, education, data, and referrals.

As the first point of contact for applicants and homeowners, you will help create a welcoming, organized experience and ensure the department operates efficiently.

Responsibilities

• Respond to homeownership inquiries.
• Coordinate orientation registration and attendance.
• Support applicant onboarding.
• Schedule intake appointments.
• Maintain application waitlists.
• Assist applicants with document collection and submission.
• Track applicant progression through the homeownership process.
• Serve as primary intake contact for repair applicants.
• Process repair applications and supporting documentation.
• Maintain repair waitlists.
• Assist with repair funding communications.
• Support repair reporting requirements.
• Coordinate scheduling related to repair programs and inspections.
• Coordinate homeownership orientations.
• Manage workshop registrations.
• Track attendance for educational programming.
• Assist with community outreach events.
• Respond to homeowner inquiries.
• Assist with homeowner resource referrals.
• Assist with board and grant reporting.
• Maintain digital and physical files.
• Generate routine reports and dashboards.

Job description

Reports to: Director of Homeowner Services

Summary:

At Evergreen Habitat for Humanity, we believe in a world where everyone has a safe and affordable place to live. Through volunteer labor and tax-deductible donations of money and materials, Habitat builds, rehabilitates, and repairs simple, decent homes with the help of the homeowner. Habitat houses are sold to families and individuals at no profit, financed with affordable loans. Together, we build thriving communities.

Evergreen Habitat is searching for an engaged and dynamic individual to serve as our Homeowner Services Coordinator. This position serves as the administrative, intake, and program coordination backbone of the Homeowner Services Department. This position supports homeownership, repair, homeowner education, and future resilience initiatives by coordinating applicant intake, repair administration, homeowner communications, educational programming, data management, reporting support, and community referrals.

The Homeowner Services Coordinator is often the first point of contact for applicants, homeowners, and community members and plays a critical role in creating a welcoming, organized, and supportive experience throughout the homeowner journey. As Evergreen Habitat continues expanding its Homeownership Resilience efforts, this role serves as a key connector between homeowners, staff, and community resources while ensuring the department operates efficiently and effectively.

Responsibilities:

Homeownership Program Intake

• Respond to homeownership inquiries.
• Coordinate orientation registration and attendance.
• Support applicant onboarding.
• Schedule intake appointments.
• Maintain application waitlists.
• Assist applicants with document collection and submission.
• Track applicant progression through the homeownership process.
• Serve as primary intake contact for repair applicants.
• Process repair applications and supporting documentation.
• Maintain repair waitlists.
• Assist with repair funding communications.
• Support repair reporting requirements.
• Coordinate scheduling related to repair programs and inspections.

Education & Event Coordination

• Coordinate homeownership orientations.
• Manage workshop registrations.
• Track attendance for educational programming.
• Assist with community outreach events.

Homeowner Communications

• Respond to homeowner inquiries.
• Assist with homeowner resource referrals.

Data, Reporting, & Systems Management

• Assist with board and grant reporting.
• Maintain digital and physical files.
• Generate routine reports and dashboards.

General Work Schedule:

• 40 hours/week; variable, includes occasional evenings and weekends
• On-site at the Evergreen Habitat office. Occasional work from home available.

Work Environment and Physical Demands:

• The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.
• While performing the duties of this job, the employee is frequently required to remain in a stationary position for long periods while operating a computer to create documents, conducting research, sending and receiving e-mail and participating in meetings; communicating on a telephone and in person; reading and writing; applying logic and focusing attention in the presence of distractions. Occasional requirements are to move about the office and community. Must be able to lift 25-50 lbs. Evening and weekend work may be required.

Salary and benefits:

Salary: $45,000 annually. Benefits include paid medical and dental insurance, paid holidays, retirement contributions, paid time off, and a flexible work environment.

Evergreen Habitat for Humanity is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, creed, religion, gender, marital status, age, national origin, political ideology, citizenship, the presence of any sensory, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.