Homeowner Relations & Operations Manager

Better Talent by Laveer & Co.; Breckenridge (CO); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Health Savings Account

Flexible spending accounts

Life insurance

Paid time off

Paid sick leave

Paid parental leave

Employee Assistance Program

Tuition reimbursement

Career growth opportunities

Company-provided equipment

Flexible schedule

Job summary

Summit Mountain Rentals / BonHom is seeking a proactive Homeowner Operations Administrator in Breckenridge, CO. You will manage a portfolio of homeowners, serve as their trusted contact, and balance homeowner needs with guest experience and company priorities.

The role emphasizes independent problem solving, timely solutions, and professional communication. Strong organization and adaptability are required in a dynamic environment.

Qualifications

• 3+ years of customer service, relationship management, hospitality, or property management experience.
• Strong written and verbal communication skills with a warm, professional style.
• Ability to gain buy-in, build trust, and guide conversations.
• Excellent organization, attention to detail, and ability to manage multiple priorities.
• Proactive, achievement-oriented approach with initiative.

Responsibilities

• Manage a portfolio of homeowners and act as their trusted point of contact.
• Communicate proactively about property performance, maintenance, and guest experience.
• Identify homeowner needs and coordinate with vendors and internal teams.
• Take ownership of decisions and drive timely solutions within guidelines.
• Balance expectations with company priorities while maintaining standards.

Skills

Customer service

Relationship management

Hospitality

Property management

Communication

Organization

Problem solving

Decision making

Proactivity

Adaptability

Team collaboration

Tech proficiency

Tools

Microsoft Office

Mobile devices

Property management software

Job description

Summit Mountain Rentals / BonHom is seeking a proactive Homeowner Operations Administrator in Breckenridge, CO. You will manage a portfolio of homeowners, serve as their trusted contact, and balance homeowner needs with guest experience and company priorities.

The role emphasizes independent problem solving, timely solutions, and professional communication. Strong organization and adaptability are required in a dynamic environment.