Homeowner Experience & Revenue Manager

Del Mar Vacations, Inc; Orleans (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Vacation time

Sick time

Health insurance

HSA (health savings account)

401k with match

Yearly bonus program

Job summary

Del Mar Vacations seeks a Client Experience Manager to advocate for homeowners across onboarding, retention, and offboarding, ensuring 5-star service and revenue growth. You will blend relationship management with project coordination for a portfolio of properties, reporting to the Director of Homeowner Revenue.

You will own onboarding, communications, and service package guidance, while coordinating tasks from quotes to invoices.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 3+ years in client/account management within hospitality or property management.
• Experience in vacation rental or hospitality industry.
• Proficiency with CRM and service management platforms.
• Strong organizational skills with multitasking across multiple relationships.
• Willingness to adopt AI tools to support daily workflows.
• Ability to manage a portfolio of homeowner relationships.

Responsibilities

• Serve as the primary contact for assigned homeowners, managing communications and cross-team support.
• Maintain proactive outreach with 60-day engagement to address concerns.
• Guide homeowners on agreements, boundaries, and billable services.
• Own onboarding for new homeowners, portal training, and initial touchpoints.
• Coordinate tasks from quoting through invoicing and keep owners informed at every step.
• Visit properties seasonally to assess conditions and address issues in person.

Skills

CRM systems

Account management

Hospitality industry

Organizational skills

AI tools

Home knowledge

Project coordination

Education

Bachelor's degree preferred

Tools

CRM software

Service management platforms

Job description

Del Mar Vacations seeks a Client Experience Manager to advocate for homeowners across onboarding, retention, and offboarding, ensuring 5-star service and revenue growth. You will blend relationship management with project coordination for a portfolio of properties, reporting to the Director of Homeowner Revenue.

You will own onboarding, communications, and service package guidance, while coordinating tasks from quotes to invoices.