Homeowner Experience Coordinator

Risewell Homes; Beaverton (OR); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

Wellness incentives

Job summary

Risewell Homes is seeking an Administrative Assistant to support the Customer Care Department's daily activities and ensure homeowners receive outstanding service. The role requires coordinating with multiple departments, managing records, and producing routine reports.

You will prepare project files, handle routine correspondence, and assist with Pre-Carpet Walks, New Home Orientations, and Service Work Orders while maintaining organized records and timelines.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 3+ years of customer service experience, preferably in homebuilding or related industries.
• Strong communication skills and ability to collaborate with internal/external partners.
• Highly organized and detail-oriented with the ability to manage multiple projects in a dynamic environment.

Responsibilities

• Serve as ongoing contact for homeowners from post-purchase through post-warranty.
• Follow up on homeowner inquiries with prompt, complete, and accurate responses or escalation.

Skills

Customer service

Cross-functional communication

Detail-oriented

Education

High school diploma (GED)

Bachelor’s degree preferred

Job description

Risewell Homes is seeking an Administrative Assistant to support the Customer Care Department's daily activities and ensure homeowners receive outstanding service. The role requires coordinating with multiple departments, managing records, and producing routine reports.

You will prepare project files, handle routine correspondence, and assist with Pre-Carpet Walks, New Home Orientations, and Service Work Orders while maintaining organized records and timelines.