Customer Care & Projects Coordinator

Risewell Homes.; Beaverton (OR); On-site; USD 62,000 - 70,000; Full time

Job summary

Risewell Homes in Beaverton, Oregon, is seeking an Administrative Assistant to support the Customer Care Department and ensure homeowners receive outstanding service. This role handles daily administrative tasks, prepares lot files and project information, maintains records, and coordinates with multiple departments to build each project’s information portal and reports on service metrics.

Minimum 3 years in customer service within homebuilding preferred; HS diploma required, bachelor’s degree a

Qualifications

• High school diploma (GED) required, bachelor’s degree preferred.
• 3+ years of experience in customer service (homebuilding industry preferred).
• Strong communication skills and comfortable communicating cross-functionally with internal and external business partners.
• Highly organized, detail-oriented, and the ability to manage multiple projects and deliverables in a dynamic environment.

Responsibilities

• Act as the on-going point of contact for homeowners, from post-purchase through post-warranty periods.
• Follow up on homeowner inquiries by providing prompt, complete, and accurate responses or directing them to the appropriate departments or agencies.
• Prepare lot files (e-files) and project-specific information, such as Sub. Lists, sequence sheets, and color schemes to assist our dedicated Customer Care Representatives.
• Independently handle routine administrative correspondence, ensuring prompt and accurate responses.
• Maintain and update records and perform data entry for Pre-Carpet Walks, New Home Orientations, Service Work Orders, HOA, and e-blasts.
• Collaborate cross-functionally with various departments to acquire all necessary information for the creation of each project’s information portal.
• Generate weekly, monthly, and quarterly reports on Service Request Aging and Eliant Surveys to provide valuable insights to our team.
• Escalate any complex claims to the Customer Care Manager and Director for immediate attention and resolution.
• Manage inventory and distribution of supplies and uniforms for the Customer Care Department, ensuring availability when needed.
• Order, organize, and distribute all literature related to the department, ensuring easy access for both internal and external stakeholders.

Skills

Customer service

Administrative support

Education

High school diploma

Bachelor's degree preferred

Job description

Risewell Homes in Beaverton, Oregon, is seeking an Administrative Assistant to support the Customer Care Department and ensure homeowners receive outstanding service. This role handles daily administrative tasks, prepares lot files and project information, maintains records, and coordinates with multiple departments to build each project’s information portal and reports on service metrics.

Minimum 3 years in customer service within homebuilding preferred; HS diploma required, bachelor’s degree a