Homelessness Intervention Coordinator

Tolowa Dee-ni' Nation; Smith River (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Tolowa Dee-ni' Nation seeks a Homelessness Intervention Coordinator to lead and supervise the housing intervention team. The role involves ensuring team compliance with guidelines and supporting staff to help individuals secure permanent housing. Responsibilities include managing operations, staff performance evaluations, and assisting with budget development.

Ideal candidates have experience in social services, strong leadership skills, and an understanding of the Tolowa culture and community needs. Background checks and compliance with drug-free workplace policies are mandatory.

Qualifications

• Ability to respond calmly and empathetically to staff and clients.
• Knowledge of social welfare issues and community support systems.
• Understanding of confidentiality and ethical/legal practices in social services.

Responsibilities

• Supervise housing locator and case manager staff.
• Oversee program performance and staff training.
• Manage caseloads and address barriers in service delivery.

Skills

Problem solving and critical thinking skills

Interpersonal skills and teamwork

Customer service skills

Good communication skills

Education

Associate's degree or equivalent experience (4 years)

Bachelor's degree or equivalent experience (8 years)

Tools

Office technologies

Job description

Homelessness Intervention Coordinator

Department: CFW

FLSA: Non-Exempt

PL 101-630: Yes

Pay Grade: 7-8

Supervisor: Self Sufficiency Manager

Grant Funded: Yes

Education and Experience

• Associate's degree equivalent to four (4) years of experience
• Bachelor's degree equivalent to eight (8) years of experience

Position Summary

This position will lead, coordinate and supervise the housing locator and case manager, the primary goal is to ensure staff on the intervention team are carrying out their work in accordance with program guidelines and that staff on the housing team have the support and training needed to successfully support program participants to secure and maintain permanent housing. This position will oversee three funding sources with specific target populations and eligibility criteria.

All Tolowa Dee‑ni' Nation employees must submit to a background check and abide by all Tribal, federal, and state laws. All employees must comply with Tolowa Dee‑ni' Nation drug‑free workplace policy and will be subject to pre‑employment, random, for‑cause, and post‑accident drug and alcohol testing. Qualified American Indian Preference applies. Preference in filling vacancies is given to qualified American Indian and Alaska Native candidates in accordance with the Indian Reorganization Act of 1934 (Title 25, USC, Section 472). If you are claiming Indian Preference, you must submit your Tribal documentation with your application.

Essential Duties and Responsibilities

• Oversees day‑to‑day operations by supporting program staff, assigning and tracking caseloads, completing staff performance evaluations, approving timesheets, mileage, and other administrative duties.
• Ability to respond to staff and clients in a calm, empathetic and professional manner while courteously identifying needs.
• Provides routinely scheduled supervision and consultation to staff in adhering to ethical/legal practices, specific policies such as Tolowa Dee‑ni' Nation Community Family Wellness mission, and core values in enhancing professional growth and development.
• Participates in the recruitment, selection, hiring, and training of program staff.
• Assists with program budget development and financial tracking.
• Approves, as appropriate, requests for direct financial assistance for program participants.
• Develop and implement training for staff on agency and program policies and procedures.
• Ensures program performance measurements are met through ongoing supervision addressing barriers and providing necessary support as issues arise.
• Ensures all supervisees provide an array of quality services to assist program participants in reaching their optimum level of functioning and improved quality of life.
• Ensures staff works from a client‑centered and harm‑reduction approach to services in all treatment and housing activities.
• Ensures case documentation and client files meet Tolowa Dee‑ni' Nation Community and Family Wellness standards, quality assurance and funding sources requirement through review of client files, progress/encounter notes, and caseloads.
• Develops relationships with representatives in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, etc.
• Participates in the overall evaluation of program services and data collection for reporting by maintaining accurate information in program participant files.
• Maintains familiarity with agency and program policies and procedures and other applicable regulations.
• Prepares, maintains, and updates clients’ hard case files/e‑files related to the case for review and record keeping purposes. Ensures timely completion of client case notes by housing team staff.
• Other duties as assigned.

All Tolowa Dee‑ni' Nation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge

All Tolowa Dee‑ni' Nation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific Knowledge

• Knowledge of the history, culture and organization history of the Tolowa Dee‑ni' Nation and the Tolowa people.
• Knowledge of current issues in the field of social welfare; social services programs including Domestic and family violence, sexual assault, stalking and other public welfare programs on the Federal, State, and local level.
• Knowledge of the Indian community, its organization, and needs.
• Knowledge of community support systems, health care and human service resources.

Required Skills and Abilities

All Tolowa Dee‑ni' Nation employees are expected to have a broad range of skills and abilities centered around a strong citizen focus, efficient performance, and teamwork. All employees should have customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage citizen confidentiality.

Job Specific Skills and Abilities

• Problem solving and critical thinking skills
• Interpersonal skills and teamwork.

Physical Requirements

• Use hands and arms to operate office or field equipment.
• Sit more than half the workday.
• Stand and/or walk less than half the workday.
• Bend, stretch, twist, crouch and/or reach.
• View electronic monitors for prolonged periods of time.
• Use hands and arm for repetitive motion tasks consistently for more than one hour at a time.
• Lift or carry unaided less than 50 pounds.
• Push or pull using up to moderate force.
• See and hear with normal acuity.

Working Conditions

• Work is conducted in a standard office environment.
• Moderate travel is required (up to 50% of the time).
• Work is sometimes in confined spaces and in areas of high noise and/or high/low temperatures.