Shelter Stability Advocate I

Tolowa Dee-ni' Nation; Smith River (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Tolowa Dee-ni Nation in Smith River, California, seeks a Shelter Stability Advocate/Technician to assist individuals experiencing homelessness. You will provide affordable housing resources and support those enrolled in housing programs.

This role includes case management, community outreach, and collaboration with partners. A high school diploma or equivalent and experience in community services are required. Strong interpersonal skills and a valid driver's license are essential for this position.

Qualifications

• Two years of practical experience in social and/or community services.
• Valid state-issued driver's license and/or ability to obtain a California or Oregon driver's license.

Responsibilities

• Conduct case management and eligibility assessments.
• Provide housing resources and linkages to services.
• Engage in community outreach.

Skills

Customer service

Interpersonal skills

Communication skills

Problem-solving

Critical-thinking

Time management

Education

High School Diploma or equivalent (GED)

Associate's degree equivalent to four (4) years of experience

Bachelor's degree equivalent to eight (8) years of experience

Tools

Office technologies (computers, software)

Job description

Shelter Stability Advocate / Technician

The Shelter Stability Advocate will provide permanent and affordable housing resources and linkages to appropriate services for individuals experiencing homelessness or at risk of homelessness, including those with complex health or behavioral conditions. The Technician will assist and support homeless or at‑risk individuals enrolled in CFW’s housing programs, working directly with program participants.

This position performs case management and eligibility tasks, participates in community outreach activities, works with community partners to expand knowledge and availability of housing resources in our service area, and contributes to the goals of the Community & Family Wellness Department.

Essential Duties and Responsibilities

• Conduct case management and eligibility assessments.
• Provide permanent and affordable housing resources and linkages to services.
• Engage in community outreach and work with partners to expand resource availability.
• Contribute to the goals of the Community & Family Wellness Department.

Education and Experience

• Associate's degree equivalent to four (4) years of experience.
• Bachelor's degree equivalent to eight (8) years of experience.

Required Knowledge

• General knowledge of typical office technologies such as computers, printers, copiers, fax machines, and common office software.
• Knowledge of the history, culture, and organization of the Tolowa Dee‑ni’ Nation and the Tolowa people.
• Knowledge of current issues in the field of social welfare, including domestic and family violence, sexual assault, stalking, and public welfare programs at the federal, state, and local levels.
• Knowledge of the Indian community, its organization, and needs.
• Knowledge of community support systems, health care, and human service resources.

Required Skills and Abilities

• Strong customer service, interpersonal, and communication skills.
• Ability to manage time and organize work to ensure efficient performance.
• Ability to follow policy, procedures, and instructions, and to communicate with supervisors to ensure understanding.
• Ability to understand and manage citizen confidentiality.
• Problem-solving and critical-thinking skills.
• Interpersonal skills and teamwork.

Job Specific Qualifications

• High School Diploma or equivalent (GED).
• Two years of practical experience in social and/or community services, including determining eligibility and case management for services such as childcare subsidies, TANF, CalWORKs, or housing assistance subsidies.
• Valid state-issued driver’s license and/or the ability to obtain a California or Oregon driver’s license; must be insurable under the Nation’s insurance policy.

Physical Requirements

• Use hands and arms to operate office or field equipment.
• Sit more than half the workday.
• Stand and/or walk less than half the workday.
• Bend, stretch, twist, crouch, and/or reach.
• View electronic monitors for prolonged periods.
• Use hands and arms for repetitive motion tasks consistently for more than one hour at a time.
• Lift or carry unaided less than 50 pounds.
• Push or pull using moderate force.
• See and hear with normal acuity.

Working Conditions

• Work is conducted in a standard office environment.
• Moderate travel is required (up to 50% of the time).
• Work may occur in confined spaces and in areas of high noise and/or variable temperatures.

Eligibility and Compliance

• All employees must submit to a background check and comply with Tribal, federal, and state laws.
• All employees must comply with the drug‑free workplace policy and be subject to pre‑employment, random, for‑cause, and post‑accident drug and alcohol testing.
• Qualified American Indian Preference applies.