Homeless Services Coordinator*

Orange County Government; Hillsborough (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Orange County Government seeks a lead for the Orange County Partnership to End Homelessness (OCPEH) to direct the Housing Helpline, SOAR, and Rapid Rehousing programs, ensuring coordinated entry, housing referrals, and client services.

The role works under the OCPEH Manager, requires a bachelor’s degree plus two years housing program experience and two years of supervisory experience, plus a North Carolina driver’s license and a background check.

Qualifications

• Bachelor’s degree from an accredited college or university and two years of professional housing program experience.
• Experience working with housing funding streams at federal, state and local levels, and policy-level housing research.
• Two years of direct supervision of staff.
• Possession of or ability to obtain a valid North Carolina driver’s license.
• Background check required; offers conditioned upon clearance.

Responsibilities

• Lead the three OCPEH programs: Housing Helpline, SOAR, and Rapid Rehousing.
• Collaborate extensively with OCPEH staff and Housing Department teams.
• Exercise independent judgment within rules, policies, and procedures.
• Oversee planning and execution of program assignments and customer service delivery.

Skills

Staff supervision

Customer service

Housing policy knowledge

Education

Bachelor’s degree

Job description

DISTINGUISHING FEATURES OF THE CLASS

The work is primarily responsible for leading the three principal programs of the Orange County Partnership to End Homelessness (OCPEH): 1) Housing Helpline team that provides housing service referrals and Coordinated Entry for people experiencing housing crisis or homelessness; 2) the SSI/SSDI Outreach, Access and Recovery (SOAR) program that provides persons living unsheltered with assistance in applying for important benefits, and; 3) the Rapid Rehousing program, which assists clients exiting homelessness with short-term rental assistance and light case management.

An employee in this class works within the Orange County Partnership to End Homelessness OCPEH) Division, which provides information and resources for people to maintain their housing or obtain new housing when they are experiencing a housing crisis. An employee in this class will collaborate extensively with staff in the Partnership to End Homelessness, and Housing Choice Voucher Divisions, as well as other members of the Housing Department team.

Work is performed under the general direction of the OCPEH Manager with considerable leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is required of this position. Position does related work as required.

NOTE: The hiring range is on the posting NOT on the job specification.

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a bachelor’s degreeAND two (2) years of professional experience working with housing programs and funding streams at the Federal, State and local levels, working at the policy level on housing research and best practices, customer service, and/or call center ANDtwo (2) years of workexperience in the direct supervision of staff.

An equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.

SPECIAL REQUIREMENT

Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.

A background check is required. All offers of employment are conditioned upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.

Orange County is an Equal Opportunity and Aff... employer