Homeless Outreach Worker VHBE

City of Aurora; Aurora (CO); On-site; USD 3,467,000 - 4,335,000; Full time

Job summary

City of Aurora is seeking a Homeless Outreach Worker to build relationships with unhoused neighbors, act as a liaison to connect individuals and families to housing and supportive services, and work within Housing and Community Services to reduce homelessness.

The role involves trauma-informed engagement, coordination with partners, data entry in HMIS, and collaboration with abatement teams. Term-limited position with end date expected March 31, 2027.

Responsibilities

• Create and maintain rapport with unhoused individuals
• Engage individuals to assess needs (medical, mental health, shelter, benefits) to direct them to services
• Coordinate with community partners to link people to needed services for stabilization
• Participate in weekly meetings
• Reach out to encampments before and during abatements and offer resources and transportation to shelters
• Initiate safety plans and reduce harm for people experiencing homelessness
• Meet clients where they are with a trauma-informed approach
• Assist with abatement processes and provide outreach and basic needs
• Enter data in HMIS and other data systems accurately and timely
• Develop housing case plans with clients and monitor progress towards goals
• Provide crisis response and immediate support when needed
• Collaborate with abatement team and partner agencies
• Use City vehicles for outreach; may use personal vehicle as needed
• Coordinate with police and fire personnel on homelessness issues
• Provide resources and referrals for mental health and substance use providers
• Supply basic needs (socks, food, hygiene kits, weather-appropriate gear)

Job description

JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555 City of Aurora, Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The salary range is $25.17 - $31.47 per hour

The deadline to submit applications is October 22nd, 2026

Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice

This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate can work up to 40 hours per week

The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays

This is a Term-Limited position with an anticipated end-date of March 31st, 2027

Located in the Housing and Community Services Departments, under the supervision of the Homeless Outreach supervisor, the Homeless Outreach Worker will be responsible for building and maintaining relationships with unhoused neighbors, act as a liaison for individuals and families, and connect them to services, with the ultimate goal being housing

• Create and maintain rapport and trust with unhoused individuals to address immediate needs.
• Housing focused case management Engage individuals and assess needs (e.g., medical, mental health, substance use, shelter, food access, benefits, and other issues) to properly direct them towards services.
• Coordinate and work with different community partners to ensure people are linked to services that assist their needs with the goal of stabilization.
• Participate in weekly meetings.
• Reach out to encampments prior to and during abatements and offer resources support, and transportation to shelters.
• Initiate and support processes that reduce harm to people experiencing unsheltered homelessness and advocate for people living outdoors while encouraging them to access shelter and services.
• Meet people where they are at through a trauma informed lens.
• Support with the abatement process.
• Discuss abatements and prepare resources to bring to the abatements.
• During the abatement process, you will provide outreach, transportation, resources, and basic imminent needs.
• Coordinate closely with abatement team.
• Accurately and timely enter data in HMIS and other data entry systems.
• Conduct coordinated entry assessments and updates.
• Collaborate and create relationships with mental health and substance use providers to provide referrals.
• Supply basic needs (socks, food, hygiene kits, weather appropriate gear, etc.).
• Use City provided vehicles to visit clients in an appropriate and professional manner, including wellness checks; May occasionally require use of personal vehicle
• Partner with police and fire personnel on issues related to homelessness.
• Develop individualized housing case plans in collaboration with clients.
• Monitor clients' progress towards their goals, offering guidance, encouragement, and resources as needed.
• Respond promptly to clients in crisis, offering immediate support and intervention to address urgent needs.
• Develop and implement safety plans for clients