Homebuyer Experience Specialist

Shea Properties; Culpeper (VA); On-site; USD 55,000 - 90,000; Full time

Job summary

Shea Homes is seeking a sales and marketing representative in Virginia to promote home sales, advise customers, and coordinate with sales, construction, mortgage, and escrow teams to ensure a smooth buying process.

The role involves presenting homes, maintaining professional relations, and achieving sales goals while complying with DRE regulations and policies. On-site duties require strong customer service and market awareness.

Qualifications

• High school diploma or equivalent; some college/business or professional training preferred.
• Computer literate in MS Suite, Excel, Word, Outlook and Power Point.
• 2-4 years in completing new home sales transactions.
• Strong product knowledge.
• State Real Estate Licensee or Real estate brokers license essential.
• Must be able to work successfully in a team environment where continuous improvement is expected.
• Must have ability to balance multiple priorities and assignments, be detail-oriented, and conscientious with a strong work ethic.
• Exceptional organizational, verbal and written communications, presentation, negotiation and interpersonal skills are required.
• Demonstrated ability to develop and maintain strong relations with trades, internal and external customers.
• Demonstrated ability to plan, organize and prioritize responsibilities in order to consistently meet deadlines.

Responsibilities

• Promote customer sales and advise customers on products fitting needs.
• Coordinate with sales/marketing, construction, mortgage, escrow and other teams.
• Explain sales documents and attachments to customers.
• Work with lender and customer to ensure smooth escrow.
• Address customer concerns during construction and facilitate timely close.
• Provide excellent customer service to homebuyers and internal customers.
• Ensure safety on site.
• Present homes including models, inventory, sites, and materials.
• Maintain professional demeanor with customers.
• Build market knowledge and research competitor practices.
• Ensure compliance with DRE and disclosures; provide feedback.
• Set and achieve sales goals.
• Self-prospect and follow-up to turn prospects into buyers.
• Evaluate company policies; suggest improvements.
• Understand home construction, plans, elevations, options.
• May participate in hiring/training of staff.
• Build relationships with realtor community.
• Create new marketing ideas and strategies.
• Attend seminars/workshops to stay compliant.
• Assist with other administrative projects.

Skills

MS Office

Excel

PowerPoint

Word

Outlook

Teamwork

Communication skills

Negotiation

Interpersonal skills

Organizational skills

Sales experience

New home sales

Product knowledge

Education

High school diploma

Real estate license

College/Business training optional

Job description

Shea Homes is seeking a sales and marketing representative in Virginia to promote home sales, advise customers, and coordinate with sales, construction, mortgage, and escrow teams to ensure a smooth buying process.

The role involves presenting homes, maintaining professional relations, and achieving sales goals while complying with DRE regulations and policies. On-site duties require strong customer service and market awareness.