Homebuyer Assistance Program Analyst

Nations Realty, LLC; Kent (WA); On-site; USD 58,000 - 73,000; Full time

Job summary

United Housing Resources (UHR) is seeking a Homebuyer Assistance Program Analyst to evaluate applicants for down payment assistance up to $100,000, ensure compliance with program guidelines, and deliver excellent customer service throughout the process.

The role combines financial analysis, compliance review, and client engagement to help underserved families achieve homeownership. Collaboration with loan officers and partners is essential to move applications toward closing.

Qualifications

• Review applications for eligibility based on income, assets, debts, and AMI limits.
• Verify supporting documents (tax returns, pay stubs, bank statements).
• Calculate income accurately per program guidelines and identify financial risks.

Responsibilities

• Review and analyze applications for eligibility and financial viability.
• Ensure files meet UHR and funding requirements; maintain audit-ready documentation.
• Communicate with applicants via phone, email, and text; provide guidance on missing documents.
• Coordinate with loan officers, agents, and partners; provide status updates and support transaction flow.
• Submit weekly pipeline reports and maintain processing timelines.

Skills

Accounting

Finance

Mortgage

Underwriting

Attention to detail

Communication skills

Tools

CRM

File management systems

Job description

Position Title:

Homebuyer Assistance Program Analyst (Down Payment Assistance) and transaction coordinator.

Organization:

United Housing Resources (UHR)

Reports To:

Executive Director / Program Manager.

Position Summary

The Homebuyer Assistance Program Analyst is responsible for evaluating applicants seeking up to $100,000 in down payment assistance, ensuring compliance with UHR and department of comer guidelines, and delivering excellent customer service throughout the process.

This role combines financial analysis, compliance review, and client engagement to help underserved families successfully achieve homeownership.

Key Responsibilities

Application Review & Financial Analysis

• Review and analyze applications for eligibility (income, assets, debts, AMI limits)
• Verify supporting documentation (tax returns, pay stubs, bank statements)
• Calculate income accurately per program guidelines
• Identify financial risks and inconsistencies.

Compliance & File Management

• Ensure all files meet UHR and funding requirements
• Maintain complete, audit-ready documentation
• Track and manage application pipeline

Document approval/denial decisions clearly.

Client Communication & Support

• Communicate with applicants via phone, email, and text
• Provide clear guidance on missing documents
• Deliver excellent, respectful, and culturally competent service
• Follow up consistently to move applications forward

Coordination with Stakeholders

• Work with loan officers, agents, and partners
• Provide updates on applicant status
• Support smooth transaction flow to closing

Reporting & Tracking

• Maintain accurate records of:
• Applications received
• Approvals/denials
• Processing timelines
• Submit weekly pipeline reports

Qualifications

Required:

• Background in accounting, finance, mortgage, or underwriting
• Strong attention to detail
• Excellent communication skills
• Experience reviewing financial documents

Preferred:

• Experience with housing programs or down payment assistance
• Knowledge of AMI guidelines and mortgage basics

CRM or file management systems experience

Core Competencies

• Analytical thinking
• Customer service excellence
• Organization & time management
• Integrity & confidentiality
• Problem-solving mindset

COMPENSATION + BONUS STRUCTURE

Base Pay (Recommended)

$28–$35/hour

Performance Bonus (Quarterly)

Productivity Bonus

3-5 files/month = $100

Accuracy Bonus

• Error rate < 5% $200

Customer Service Bonus4.5 + rating= $300

Compliance Bonus

• 100% audit-ready files $300

Submit all documents to commerce $200