Homebuyer Program Manager

Nonprofit Connect; Kansas City (MO); On-site; USD 54,000 - 66,000; Full time

Job summary

Nonprofit Connect seeks a Homebuyer Program Manager in Kansas City, MO to lead the Housing Services / Homeownership Programs. You will supervise counselors, oversee intake, underwriting readiness, and client assignment across pathways, ensuring a client-centered pipeline from inquiry to progression.

The role emphasizes program oversight, workflow development, and data-driven performance management, with growth toward future specialization as the program expands.

Qualifications

• HUD Housing Counseling Certification (required).
• 4+ years of experience in housing counseling, financial coaching, or mortgage services.
• Strong supervisory or team leadership experience.
• Experience with client management systems (HMIS, CRM or similar).
• Mortgage readiness and underwriting basics.
• Credit and financial capability coaching.

Responsibilities

• Oversee day-to-day operations, quality, and performance of the homebuyer program.
• Supervise housing counselors and Intake Coordinator.
• Manage intake, underwriting readiness, and client assignment into tracks.
• Develop workflows connecting intake, education, counseling, and mortgage readiness.
• Ensure HUD housing counseling standards and compliance.
• Monitor metrics and prepare internal and external reports.
• Align program with partnerships and future role expansion.

Skills

Staff supervision

Leadership

Program operations

Underwriting readiness

Data analysis

Compliance

Education

HUD Housing Counseling Certification

Tools

HMIS

CRM

Job description

Job Title: Homebuyer Program Manager

Department: Housing Services / Homeownership Programs

Full-time, Salaried Position

Starting salary at $60,000

Reports To: VP of Programming

Position Summary

The Homebuyer Program Manager is responsible for overseeing the day-to-day operations, quality, and performance of the homebuyer program. This role supervises housing counselors serving higher-pathway clients (e.g., mortgage-ready and advanced clients) as well as the Intake Coordinator, ensuring a seamless, efficient, and client-centered pipeline from initial inquiry through program progression. In addition to program oversight, this position directly manages the front-end client pathway, including intake oversight, underwriting readiness assessment, application screening, and client assignment into defined pathways (“tracks”). The Manager serves as the primary decision-maker for client entry and progression within the program. As the program grows, the front-end pathway and underwriting functions are expected to evolve into a dedicated role or team. The Homebuyer Program Manager will play a key role in building, standardizing, and eventually transitioning these responsibilities.

Key Responsibilities

Program Oversight & Staff Supervision

• Supervise and support housing counseling staff working with higher-pathway clients, including:
• Pre-purchase / mortgage-ready counselors
• Advanced or specialized counseling roles (as applicable)
• Supervise the Intake Coordinator to ensure efficient front-end client processing
• Conduct regular supervision meetings, case reviews, and file audits
• Establish and monitor staff performance goals, caseload benchmarks, and outcomes
• Provide coaching, training, and professional development
• Ensure consistent service delivery aligned with program standards and client pathways

Front-End Pathway Management (Intake, Underwriting & Assignment)

• Lead and oversee the full intake and triage process from initial inquiry through counselor assignment
• Conduct and/or oversee application screening and underwriting readiness assessments, including:
• Income, credit, debt, and asset review
• Risk identification and readiness determination
• Serve as the primary decision-maker for client eligibility, pathway placement, and program entry
• Assign clients to appropriate pathways or counselors based on readiness and program fit
• Develop and refine standardized criteria for client assessment and assignment

Pipeline & Workflow Development

• Design, implement, and continuously improve workflows connecting:
• Intake ? Education ? Counseling ? Mortgage readiness
• Monitor pipeline flow to prevent bottlenecks and ensure timely client movement
• Collaborate with the Educational Coordinator to align education completion with intake readiness
• Build systems that support scalability and future role specialization

Client Pathway (Track) Oversight

• Implement and maintain standardized client pathways (e.g., credit repair, financial stabilization, mortgage-ready)
• Ensure consistent application of pathway criteria across staff
• Monitor client progression, timelines, and outcomes across pathways
• Identify trends in client barriers and recommend program adjustments

Quality Assurance & Compliance

• Ensure all counseling activities meet HUD housing counseling standards and organizational policies
• Conduct routine file reviews for accuracy, completeness, and compliance
• Maintain program readiness for audits, monitoring, and reporting requirements
• Standardize documentation practices across the team

Community Referral Oversight

• Oversee the intake and assignment of referrals from community partners
• Ensure timely response and appropriate service delivery
• Support strong partner relationships by maintaining high-quality referral experiences

Data, Reporting & Performance Management

• Track and analyze key program metrics, including:
• Intake-to-program conversion rates
• Client assignment timelines
• Progression across pathways
• Counseling outcomes and readiness benchmarks
• Prepare internal reports and support external reporting needs
• Use data to inform staffing, workflow improvements, and program design

Cross-Functional Collaboration

• Partner with the Educational Coordinator to align curriculum with client needs and readiness gaps
• Coordinate with mortgage or lending partners to ensure smooth client transitions
• Provide feedback to leadership on program trends, challenges, and opportunities

Core Competencies

• Staff supervision & team development
• Program operations & workflow management
• Underwriting readiness & financial analysis
• Pipeline and systems thinking
• Compliance & quality assurance
• Data analysis & performance management

Key Role Structure (Current vs. Future State)

Current State

• Oversees program operations and staff
• Directly manages:
• Intake oversight
• Underwriting readiness
• Client assessment and assignment

Future State (As Program Scales)

• Transitions front-end pathway responsibilities to a dedicated role or team (e.g., Foundational Counselor or Intake & Assessment Manager)
• Focuses primarily on:
• Program leadership
• Staff supervision
• Performance management
• Strategic growth and partnerships

Requirements

Qualifications

HUD Housing Counseling Certification (required)

4+ years of experience in housing counseling, financial coaching, or mortgage services

Strong Understanding Of

Prior supervisory or team leadership experience required

Mortgage readiness and underwriting basics

Credit and financial capability coaching

Housing counseling program compliance requirements

Experience with client management systems (HMIS, CRM, or similar)

Strong organizational, leadership, and communication skills

Salary Description

Starting salary at $60,000